At a Glance
- Tasks: Shape product vision and lead change management for decision-support tools.
- Company: Join British Airways, a leader in the airline industry with a focus on innovation.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact by driving data-led solutions in a dynamic environment.
- Qualifications: Experience in data science or operational research, with strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
As a Product Change Manager within Operations Delivery Intelligence, you’ll work in close partnership with operational leaders to rethink processes, embed data‑driven decision‑making and deliver operational resilience through data‑led solutions. This is a hands‑on role at the intersection of product, change and operations. You’ll shape product vision and roadmap, translate operational needs into technical delivery, and lead the change management activities required to ensure new decision‑support tools are adopted and delivering measurable value.
What you’ll do
- Craft the product vision and roadmap for decision‑support tools within the Operations Decision Support portfolio
- Partner closely with operational stakeholders to understand business challenges and identify opportunities for improvement
- Act as the bridge between operational needs and technical delivery, translating business requirements into clear technical specifications
- Support prioritisation and delivery of product features, working closely with data scientists and software engineers
- Design product features and underlying business logic to ensure solutions are practical, usable and impactful
- Develop and execute change management approaches including communications, training and engagement
- Produce clear updates and materials to support stakeholder alignment and decision‑making
- Support assessment of business cases and track the value delivered by digital tools
- Define and track product KPIs to measure adoption, performance and impact
- Champion a data‑led, user‑focused approach to operational decision‑making, influencing cultural and process change
What you’ll bring to British Airways
- Strong hands‑on experience working in complex operational or delivery environments
- Confidence engaging with both operational stakeholders and technical teams
- Strong analytical and problem‑solving skills, able to structure ambiguous problems and develop pragmatic solutions
- Clear, adaptable communication skills, able to engage audiences from frontline operators to senior leaders
- Strong stakeholder management capability with a collaborative, collegiate approach
- Ability to prioritise effectively across multiple workstreams
- Ownership mindset with the confidence to drive product and change activity independently
- Delivery‑focused, resilient and adaptable approach
Your experience
- Background in data science, ML, or operational research, or 4+ years of highly relevant industry experience (required)
- 3-4 years of top tier management consulting or product in MANGO (required)
- 4-6 years of experience in project/programme management, with demonstrated experience of delivering value at scale in complex org
- Masters level in management or equivalent industry
- Experience in relevant business domains (transportation, airlines, operations, network problems) and technical programs
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Product Change Manager in Hounslow employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Product Change Manager, you'll not only enjoy competitive salaries and outstanding travel benefits but also have ample opportunities for personal and professional growth within a diverse and inclusive culture that values every individual's contribution. Join us in shaping the future of air travel while making a meaningful impact in a role that bridges operational excellence and technical delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Product Change Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product change management. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've tackled complex problems in the past, especially those that led to measurable improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role you want.
We think you need these skills to ace Product Change Manager in Hounslow
Some tips for your application 🫡
Craft Your Story:When you’re writing your application, think about how your experiences align with the role of Product Change Manager. We want to see how your background in data science or project management can help us rethink processes and deliver value.
Be Clear and Concise:Make sure your application is easy to read. Use clear language to describe your skills and experiences, especially when it comes to translating operational needs into technical delivery. We love a straightforward approach!
Show Your Passion for Data:Since this role is all about data-driven decision-making, highlight any relevant projects or experiences where you’ve used data to influence outcomes. We’re looking for someone who champions a data-led approach just like we do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at British Airways
✨Understand the Product Vision
Before your interview, make sure you have a solid grasp of what the product vision and roadmap entail. Familiarise yourself with how decision-support tools can impact operations and think about how you would approach crafting that vision in collaboration with stakeholders.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've tackled complex operational challenges using data-driven solutions. Highlight your problem-solving skills and how you've structured ambiguous problems into actionable plans, as this will resonate well with the role's requirements.
✨Communicate Clearly and Adaptably
Practice articulating your thoughts clearly, especially when discussing technical specifications and stakeholder engagement. Tailor your communication style to suit different audiences, from frontline operators to senior leaders, demonstrating your adaptability and collaborative approach.
✨Demonstrate Change Management Experience
Come equipped with examples of how you've successfully executed change management strategies in previous roles. Discuss your experience in training, communication, and stakeholder alignment, as these are crucial for ensuring new tools are adopted effectively.
