At a Glance
- Tasks: Lead critical services teams in a dynamic 24/7 operation at Heathrow.
- Company: Join British Airways, a globally recognised airline committed to excellence.
- Benefits: Full-time role with career development and a supportive culture.
- Other info: Flexible shift-based work with opportunities for continuous improvement.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in operational management and strong people skills required.
The predicted salary is between 50000 - 65000 £ per year.
What You’ll Be Responsible For:
- Leading Critical Services teams across a 24/7, 365‑day operation.
- Acting as the management representative during operational and safety‑related incidents, ensuring appropriate reporting and duty of care processes are followed.
- Creating a positive, high‑performing culture where colleagues feel engaged, supported and empowered to succeed.
- Driving operational excellence, safety performance and customer‑focused outcomes.
- Working closely with Heathrow operational leaders, safety and security teams, and other stakeholders to deliver a safe and efficient operation.
- Coaching, developing and motivating frontline colleagues and managers to achieve outstanding results.
- Managing operational disruption and ensuring effective decision‑making in a dynamic environment.
- Identifying opportunities for continuous improvement and leading change initiatives that enhance performance.
What We’re Looking For:
- We’re seeking an inspirational leader who combines operational expertise with strong people management skills.
- Significant experience working in a fast‑paced operational or airport environment.
- Proven leadership and people management experience, including coaching and developing teams.
- Experience managing operational performance, safety and compliance requirements.
- Strong stakeholder management and communication skills.
- The ability to make sound decisions under pressure and lead through operational challenges.
- An understanding of working with trade unions and employee relations processes.
- Knowledge of people policies and performance management processes.
- A proactive, collaborative approach with a passion for continuous improvement.
Essential Requirements:
- Full UK manual driving licence held for a minimum of 12 months.
- No more than three penalty points on your licence.
- Ability to obtain and maintain an airport airside pass.
- Ability to obtain and maintain an airside driving permit.
- Flexibility to work a shift‑based roster covering days, nights, weekends and public holidays.
Location: London Heathrow Airport (Terminal 5)
Contract: Full Time, Shift-Based (24/7/365 Operation)
Why British Airways:
At British Airways, you’ll have the opportunity to make a real impact in one of the world’s most recognised airlines. We invest in our people, encourage career development, and provide opportunities to grow your leadership capability while working alongside talented colleagues who are passionate about delivering excellence.
Inclusion & Diversity:
At British Airways, we are committed to creating an inclusive workplace where everyone can be themselves and thrive. We welcome applications from people of all backgrounds, experiences and perspectives because we know that diverse teams drive innovation, creativity and better outcomes for our customers and colleagues alike.
Join us and be part of our journey to become a Better BA.
We reserve the right to close this campaign earlier than the advertised closing date if a sufficient number of suitable applications are received.
Operations Manager - Critical Services in Hounslow employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Network Engineer, you'll enjoy unparalleled staff travel benefits, opportunities for professional growth, and a commitment to inclusion and diversity that ensures every voice is heard. Join us in shaping the future of air travel while enjoying a fulfilling career that truly takes you places.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Critical Services in Hounslow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager - Critical Services at British Airways!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like British Airways or be willing to refer you for that Operations Manager - Critical Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from British Airways who’s on the lookout for their next Operations Manager - Critical Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager - Critical Services role at British Airways!
We think you need these skills to ace Operations Manager - Critical Services in Hounslow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at British Airways. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at British Airways
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at British Airways. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
