British Airways is seeking a visionary leader to drive innovation and agentic experiences across BA.com, the mobile app and partner platforms. You will shape strategy, partner with Commercial, Customer, Digital and Technology teams, and turn new ideas into practical, customer-focused products that scale globally.
You will manage a portfolio of AI-powered channels and emerging technologies, delivering measurable improvements in customer journeys and business performance while guiding teams
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Head of AI-Driven Customer Experience & Innovation in Hounslow employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
