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- Tasks: Join our Ground Operations team and ensure a smooth journey for customers at Heathrow Airport.
- Company: British Airways, the nation's flag carrier with over 100 years of history.
- Benefits: Competitive salary, amazing staff travel perks, and opportunities for career growth.
- Why this job: Be part of a dynamic environment and make a real impact in aviation.
- Qualifications: Full UK Manual Driving Licence and physical fitness for manual tasks.
- Other info: Join our talent pool for future opportunities and be part of an inclusive culture.
The predicted salary is between 22000 - 29000 ÂŁ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
Talent Pool
Our most recent Ground Operations Agent campaign has now closed due to the fantastic response we received. However, we don’t want those who missed the deadline to miss out. This vacancy is not for immediate recruitment, but rather a talent pool – designed for candidates who would like to be considered for future opportunities. By applying, you’re registering your interest in joining our team when new opportunities become available. Your application will be held in our talent pool and reviewed when opportunities arise. We’ll contact you directly if you are selected to progress at that stage.
The role: Ground Operations Agent
Do you enjoy working in a lively and dynamic environment where every day is different? We are excited to be recruiting for individuals to join our Ground Operations team at Heathrow Airport. The role will be based at either Terminal 3 or Terminal 5, depending on our operational needs and as a ground operations agent, you’ll play a pivotal role in ensuring a flawless journey for our customers. Your shifts will vary between early and late start times. Currently, shifts are either 8.5 or 11.5 hours long, with the earliest starting at 04:15 and the latest finishing at 00:30 (full details will be shared upon offer). Due to the nature of this role, you must be available to work across these shift patterns, 7 days a week, 365 days a year, including Bank Holidays and religious festivals. This position involves working outdoors in all weather conditions - from heat to freezing cold, rain or shine - so you’ll need to be prepared for diverse environmental challenges throughout the year.
Salary - basic salary ÂŁ26,100 per annum plus shift pay
What you’ll do
- As one of our ramp colleagues, your responsibilities will include the on-the-day delivery of our aircraft, including baggage handling at Heathrow Airport.
- Prepare aircraft for arrival and departure.
- Load and unload customer baggage, cargo, and approved items onto the aircraft including lifting items up to 32kg.
- Deliver customer baggage to designated collection/drop-off points.
- Undertake airside logistics activities for safe and timely aircraft arrivals and departures.
- Carry out safety checks whilst also raising and reporting any issues.
- Work in line with our Standard Operating Procedures, with a particular focus on Safety and Flight Punctuality.
- Identify continuous improvement opportunities and maintain a safe, secure, and effective customer baggage operation at LHR.
What you’ll bring to British Airways
- Must have held a Full UK Manual Driving Licence for a minimum of 12 months, with no more than 3 penalty points when you join British Airways.
- Unrestricted right to live and work in the UK.
- Ability to acquire and retain an airside ID.
What we are looking for
- Physical fitness to handle manual tasks, including lifting items up to 32kg. This role can involve lifting multiple bags above shoulder height throughout the day.
- Good interpersonal skills.
- Resilience to handle outdoor shift work in varying weather conditions.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted “Hotline” airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Ground Operations Agent - Talent Pool in Hounslow employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Operations Agent - Talent Pool in Hounslow
✨Tip Number 1
Get to know the company! Research British Airways and its values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 3
Be ready for interviews! Prepare answers for common questions and think about how your skills match the Ground Operations Agent role. Practising with a friend can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! By registering your interest in the talent pool, you’ll be first in line when new opportunities pop up. Keep an eye on your inbox!
We think you need these skills to ace Ground Operations Agent - Talent Pool in Hounslow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to join our Ground Operations team and contribute to the British Airways experience.
Tailor Your CV: Make sure your CV is tailored to the Ground Operations Agent role. Highlight any relevant experience, especially in dynamic environments or customer service, so we can see how you fit into our team at Heathrow.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for the role.
Apply Through Our Website: Don’t forget to apply through our website! This ensures your application goes directly into our talent pool, making it easier for us to reach out when new opportunities arise. We can’t wait to hear from you!
How to prepare for a job interview at British Airways
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Ground Operations Agent. Familiarise yourself with tasks like baggage handling and safety checks. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Interpersonal Skills
As this role involves working closely with customers and colleagues, be prepared to discuss your interpersonal skills. Think of examples where you've successfully communicated or resolved issues in a team setting. This will show that you're a great fit for the dynamic environment at British Airways.
✨Prepare for Shift Work Questions
Since the job requires flexibility with shifts, be ready to discuss your availability and how you handle varying work hours. Share any previous experiences with shift work and how you manage your time effectively, especially in challenging weather conditions.
✨Emphasise Your Physical Fitness
Given the physical demands of the role, it’s important to highlight your fitness level. Be honest about your ability to lift heavy items and work outdoors. If you have relevant experience, such as in manual labour or sports, mention it to reinforce your capability.
