British Airways is seeking a Lead Proactive Customer Care Operational Delivery Manager to drive the move from reactive to proactive customer care across global sites. You will lead the PCC's operational delivery and work with senior leaders to scale impact.
This role requires building high-performing teams, governance, and delivering measurable improvements, using data and stakeholder engagement to reduce customer effort.
#J-18808-LjbffrGlobal Proactive Care Operations Lead in Hounslow employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Network Engineer, you'll enjoy unparalleled staff travel benefits, opportunities for professional growth, and a commitment to inclusion and diversity that ensures every voice is heard. Join us in shaping the future of air travel while enjoying a fulfilling career that truly takes you places.
