At a Glance
- Tasks: Connect and engage our Cabin Crew with compelling communications and initiatives.
- Company: Join British Airways, the nation's flag carrier with over 100 years of aviation excellence.
- Benefits: Enjoy amazing staff travel perks, competitive salary, and opportunities for growth.
- Other info: Diverse and inclusive workplace committed to innovation and personal development.
- Why this job: Be the voice that inspires and informs our Cabin Crew while shaping a culture of engagement.
- Qualifications: Strong communication skills and experience in crafting engaging content are essential.
The predicted salary is between 36000 - 60000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
The Role: Communications & Engagement Executive, Cabin Crew Team. Are you a talented communicator with a passion for aviation? British Airways Cabin Crew Team is seeking a Communication and Engagement Executive. In this pivotal role, you will be the voice that connects our Cabin Crew, our Management Team and all our supporting operations teams. This role ensures everyone stays informed, engaged, and aligned with our mission of operational excellence. You will craft compelling content across multiple channels, from digital platforms to face-to-face briefings, while fostering a culture of transparency and two-way dialogue.
What you’ll do:
- Create and deliver high-quality tactical, technical, and business-as-usual communications to large audiences.
- Translate complex operational and technical details into clear, engaging messages.
- Manage and update digital content across internal platforms, moderating activity and responding to colleague queries in real time.
- Plan and execute engagement initiatives, events, and recognition activities, including:
- Cabin crew events throughout the year
- Promoting safety and training initiatives
- Product and Safety Roadshows
- Wellbeing campaigns
- Monitor and evaluate the effectiveness of communications and engagement activities, using insights to improve impact.
- Identify and mitigate risks, supporting crisis communications when required.
- Work independently as the primary communicator within your directorate, while collaborating with the central communications team.
What you’ll bring to the team: A strong ability to communicate effectively, both in writing and presenting verbally to wide-ranging audiences. Proficiency in Microsoft Word, PowerPoint, Teams, Viva Engage, and various intranet tools is desirable, along with a positive and proactive approach. You will demonstrate resilience even in the most demanding situations. You will be skilled at planning, prioritising and managing multiple projects with efficiency, whilst bringing creativity and flexibility to everything you do. Your collaborative nature helps you build strong relationships and influence stakeholders effectively. You also keep yourself well-informed about current affairs and maintain a keen awareness of both our internal environment and the wider business landscape.
Your experience:
- Proven experience in crafting and executing communication plans aligned with business objectives. Essential.
- Skilled in creating engaging content and managing stakeholder relationships. Essential.
- Experience handling communications during sensitive or challenging situations. Desirable.
- Ability to measure communication effectiveness and act on insights to improve outcomes. Desirable.
What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Communications and Engagement Executive - Cabin Crew Team in Hounslow employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity, collaboration, and inclusivity. As a Communications and Engagement Executive within our Cabin Crew Team, you will enjoy unparalleled staff travel benefits, opportunities for personal and professional growth, and the chance to make a meaningful impact in a dynamic environment. Join us in connecting Britain with the world while being part of a team that celebrates diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Communications and Engagement Executive - Cabin Crew Team in Hounslow
✨Get Involved in PR Events
Dive into local PR meetups and workshops. Events like these are perfect for getting your face out there, chatting with industry pros, and spotting potential job openings at companies like British Airways. Plus, it’s a fantastic way to learn about trends and make lasting connections.
✨Showcase Your PR Skills
Start building your personal brand as a PR ace. Use platforms like Twitter and LinkedIn to share your thoughts on current events or PR campaigns you admire. Tagging companies you want to work for, like British Airways, can catch their eye—especially if your insights resonate!
✨Leverage Your Network
Reach out to friends, family, or connections in the PR field. Even a casual chat can lead to opportunities. If you've got mutual contacts, ask for introductions when applying. Personal recommendations can give your application a nice little boost!
✨Tailor Your Approach
When applying for a full-time PR role, make sure to research British Airways inside and out. Understanding their campaigns, values, and style allows us to directly align our application and impress during interviews. Don't hesitate to apply through our website—going direct can make a real difference!
We think you need these skills to ace Communications and Engagement Executive - Cabin Crew Team in Hounslow
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of British Airways. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at British Airways.
How to prepare for a job interview at British Airways
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
✨Know Your PR Tools Inside Out
Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
