Airport Duty Manager - Gatwick in Horley

The Airport Duty Manager is accountable for the safe, compliant and punctual delivery of BA Euroflyer and BA Mainline ground operations at Gatwick Airport. As the senior operational leader on shift, the role provides clear leadership and sound judgement to keep the operation running smoothly day to day and leads confidently through disruption, with decisions taken having direct impact on the delivery of a premium customer experience, operational recovery and wider network performance.

What you’ll do:

• Own the on-the-day delivery of BA Euroflyer and BA Mainline ground operations at Gatwick, ensuring safe, compliant and punctual performance and a positive customer experience.
• Provide senior on-shift operational leadership across all shifts, setting clear priorities and direction for Airport Duty Officers and operational partners.
• Lead on-shift operational decision-making during routine operations and disruption, taking accountability for balancing safety, punctuality, customer experience and recovery to minimise impact on customers, crews and company assets.
• Hold accountability for supplier performance, driving delivery against agreed safety, compliance, punctuality and service standards.
• Maintain strong operational assurance and governance, driving adherence to operational, safety and regulatory requirements and using performance insight to lead continuous improvement.
• Act as a rotational functional lead for Operational Performance, Safety & Compliance, or Customer Experience, helping shape how the operation continues to improve.

What does good look like?

• A safe, compliant and punctual operation that feels calm and in control.
• A confident on-shift leader who sets direction and supports others to perform at their best.
• Airport Duty Officers clear on priorities and confident managing routine activity, with effective escalation when needed.
• Disruption managed decisively, with customer impact kept to a minimum.
• Strong, productive relationships with suppliers and partners.

Your experience:

• Significant experience leading and being accountable for delivery within a complex airport ground operation.
• Proven experience of providing clear on-shift operational direction, enabling effective delivery across teams and partners.
• Proven ability to make sound, risk-based decisions in live, time-critical environments.
• Demonstrated experience working with and influencing suppliers and stakeholders to maintain safe, compliant and punctual operations.
• Strong understanding of safety management, regulatory compliance (including dangerous goods), and operational assurance.
• Confident using data and insight to identify risks, trends and improvement opportunities.
• Strong communication skills, with the confidence to speak up and challenge constructively on standards and safety, influencing outcomes when it matters.
• Flexibility to work across shift patterns and during operationally critical periods.
• Hold a full manual driving licence and be eligible to hold a valid airside pass.

What we offer:

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, BA Euroflyer Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.