At a Glance
- Tasks: Shape the vision for CRM and drive features from idea to delivery.
- Company: Join a renowned airline with a focus on digital customer experience.
- Benefits: Enjoy staff travel perks, unlimited standby tickets, and discounted airfares.
- Other info: Embrace a culture of excellence, integrity, and continuous improvement.
- Why this job: Make a real impact in a dynamic environment while collaborating across teams.
- Qualifications: 3+ years in digital product roles with strong analytical and communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Overview
As Product Owner for CRM, you shape the vision and deliver value within the Commercial e Commerce & Platforms area.
You will own the CRM backlog, collaborate with stakeholders, and drive features from idea to delivery across our digital customer experience initiatives.
You’ll balance business aims with customer needs to create a seamless, agentic experience for colleagues and customers.
This role offers impact at scale in a renowned airline, with emphasis on data-driven decisions and cross-functional collaboration.
- Pay / Benefits
- staff travel benefits including unlimited basic and premium standby tickets
- up to 30 discounted hotline airfares per year for self, friends and family
- development opportunities across the business
- inclusive workplace culture
Responsibilities
- Define product goals and vision with CRM Tribe Lead and stakeholders
- Own, prioritise and maintain the product backlog; generate initiatives and manage inbound work
- Research and analyse customer data to translate ideas into execution
- Ensure digital experience is seamless and user-centric for both customers and agents
- Write clear user stories and acceptance criteria for upcoming sprints
- Analyse impact, scope and dependencies with Product Owners, Tech Leads and dev teams
- Coordinate development activities and release planning
- Participate in sprint ceremonies and provide delivery feedback
- Support issue resolution during development
- Identify process improvements and drive them forward
- Provide product updates to management and stakeholders
- Lead Sprint Review sessions and present outcomes
- Act as final approver for artefacts moving to production
- Facilitate discovery workshops with business stakeholders to define requirements
- Ensure programme milestones are met on time and to quality standards
- Key requirements
- Good knowledge of agile software delivery lifecycle and related methodologies
- Strong stakeholder communication and data-driven decision making
- Analytical skills with ability to use analytics for product decisions
- Storytelling and clear communication
- Understanding of iterative development and product lifecycle
- Ability to lead and inspire a team around a product vision
- Customer-focused mindset and proactive improvement approach
- Strong business acumen, critical thinking and judgement
- Organised with strong attention to detail
- Resilience and sound decision-making in fast-moving environments
- Commitment to excellence, integrity and transparency
- Collaborative cross-team approach
- Ownership of delivery, goals and outcomes
- 3+ years in a digital product environment; CRM/digital commerce experience
- Experience with Salesforce; e Commerce platforms and customer journey best practices
- Experience with Adobe Analytics or similar tools
- Stakeholder management
- Analytical thinking
- Storytelling
- Salesforce
- Adobe Analytics
- Agile software delivery
Product Owner in Heathrow employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in Heathrow
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like British Airways!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at British Airways would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at British Airways through your school's career services!
We think you need these skills to ace Product Owner in Heathrow
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at British Airways. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at British Airways
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
