At a Glance
- Tasks: Manage overseas catering partners and ensure top-notch quality and safety standards.
- Company: Join British Airways and help shape global catering experiences.
- Benefits: Unlimited staff travel, discounted airfares, and growth opportunities.
- Other info: Dynamic role with a focus on food safety and operational excellence.
- Why this job: Make a real impact on customer experiences while travelling the world.
- Qualifications: Experience in supplier management and strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Overview
As Global Caterer Performance Manager, you will be the primary contact for overseas catering partners, ensuring they meet BA’s standards for quality, safety and operational performance.
You’ll combine supplier management, audits, and data-driven insights to improve customer experience across global stations.
You’ll lead performance reviews, drive food safety compliance, and work with cross-functional teams to optimise catering operations.
This role supports BA’s mission to connect Britain with the world, delivering reliable, high-quality onboard experiences.
A great fit for those who enjoy shaping supplier performance at scale.
- Pay / Benefits
- unlimited basic and premium standby staff travel on BA flights
- up to 30 discounted Hotline airfares per year for self and family
- opportunities for development and progression
- inclusive workplace culture
Responsibilities
- Act as the account manager for overseas catering suppliers and coordinate activities for allocated stations and caterers
- Oversee catering and supply chain standards through on-site and remote audits
- Drive catering performance against customer satisfaction, punctuality, and KPIs
- Ensure food safety and security standards are embedded in operations
- Manage tracking, resolution, and reporting of incidents and quality issues
- Lead the caterer performance programme and robust audit processes
- Review supplier results and lead annual performance reviews with caterer leadership
- Maintain accurate reporting and data for caterer action plans
- Collaborate to keep operational templates and manuals up to date
- Manage wastage and offload check programmes to identify savings and service failures
- Support contracting, finance and supplier governance activities
- Key requirements
- strong operational and supplier management experience
- commercial mindset with data and financial literacy
- ability to negotiate and influence to drive performance
- calm under disruption and crisis with safety, security, and risk awareness
- knowledge of food safety (HACCP) and catering/food manufacturing environments
- understanding of culinary processes and menu development
- proactive, flexible, and able to communicate confidently with internal and external partners
- experience in airline operations, specifically inflight catering
- crisis management and business continuity awareness
- knowledge of safety and security management systems and risk frameworks
- experience in mass-production/menu development in catering/manufacturing
- commercial and procurement experience with negotiation skills
- financial analysis including invoice checking and reconciliation
- understanding of airline or hospitality sector and customer experience factors
- strong communication and relationship-building
- analytical mindset and data-driven decision making
- proactive problem-solving
- auditing (Lead Auditor trained)
- Advanced Food Safety (HACCP)
- supplier management and governance
Global Caterer Performance Manager in Heathrow employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Global Caterer Performance Manager in Heathrow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like British Airways. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to British Airways
Don't be shy about reaching out to British Airways directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Global Caterer Performance Manager in Heathrow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about British Airways and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at British Airways
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
