Overview
In this role you will enable smooth leadership operations and cross-functional collaboration within British Airways’ Customer & People team. You will coordinate directors, plans and governance materials, while driving improvements and smarter ways of working. You’ll support recruitment, budgeting and key business activities, ensuring a well-run, welcoming workplace. This is a high-impact, operationally focused role with room to influence how teams thrive and deliver.
Pay / Benefits
- staff travel benefits with unlimited basic and premium standby tickets
- up to 30 discounted Hotline airfares per year
- opportunities to take on new challenges and progress
- inclusion & diversity-focused culture
Responsibilities
- Manage diaries, meetings, events and travel for multiple Directors
- Coordinate leadership meetings, team events, away days and key business activities
- Prepare reports, presentations, briefing packs and governance materials
- Track actions, priorities, risks and departmental objectives
- Support business planning, reporting cycles, budgets, POs and expenses
- Coordinate recruitment, onboarding and people-related processes
- Drive communications, engagement activities and recognition initiatives
- Support projects, transformation activity and business improvement initiatives
- Champion smarter ways of working through technology, innovation and process improvements
- Help create an efficient, welcoming and well-run workplace environment
Key requirements
- Proven administrative or business support experience in a fast-paced environment
- Strong stakeholder management skills across multiple levels of an organisation
- Experience coordinating senior meetings, events and business activities
- Reporting, data analysis and management information experience
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)
- Project coordination or small-scale project management experience (desirable)
- Airline, operational or 24/7 environment experience (advantageous)
- organised
- proactive
- collaborative
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Business Support Executive in Heathrow employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
