Head of Operations & Network Delivery Intelligence

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role of Group Head of Operations & Networks Delivery Intelligence involves leading the delivery of advanced operational and network intelligence capabilities across British Airways’ Operations and Networks & Alliances directorates. This is a senior, delivery‑focused role with significant hands‑on accountability. You will be responsible for ensuring the right tools, technology, data platforms and processes are in place to optimise decision‑making, improve operational performance and enable large‑scale digital and analytical transformation.

You will lead large, multi‑disciplinary delivery teams and work directly with senior stakeholders to turn strategy into production‑ready software, AI‑driven optimisation and measurable operational outcomes.

What you’ll do:

• Lead and develop high‑performing delivery teams providing tools, technology and processes that optimise performance across Operations and Networks.
• Own the product strategy, delivery and solution architecture for core systems upgrades and replacements across multiple directorates.
• Drive step‑change improvements in operational performance, productivity, cost efficiency and customer outcomes through better decision‑making.
• Deliver production‑ready AI, optimisation software and data platforms supporting long‑term planning through to day‑of‑operations disruption.
• Design and deliver next‑generation data platforms and products, creating a single source of truth and consistent optimisation logic.
• Make explicit trade‑offs across competing KPIs and influence outcomes across multiple operational teams.
• Drive continuous improvement through automation, digitalisation and modern delivery practices.
• Lead culture and mindset change to embed integrated operations and analytics‑driven decision‑making.
• Work hands‑on with senior leaders, product teams and technical specialists to ensure delivery is on time, on budget and aligned to strategy.

What you’ll bring to British Airways:

• Strong hands‑on experience leading digital, data and analytics‑driven transformation in complex operational environments.
• Practical understanding of how advanced analytics, optimisation and AI models are built, deployed and operated in production.
• Proven ability to work closely with product, engineering and data teams on real delivery challenges.
• Exceptional influencing and relationship‑building capability at senior leadership level.
• Strong delivery focus with the ability to balance short‑term performance with long‑term strategic outcomes.
• Calm, measured leadership style with the resilience to manage complexity and competing priorities.
• Ability to translate complex analytical and technical concepts into clear, actionable decisions.

Your experience:

• Strong knowledge of airline operations and the drivers of operational and network performance.
• Experience optimising performance across multiple airline operational departments.
• Direct experience building and delivering production‑ready software for airline decision‑making.
• Strong working knowledge of airline technology and operational systems.
• Experience leading large product and delivery teams in an agile environment.
• Proven ability to manage complex portfolios with multiple initiatives running in parallel.
• Track record of driving process improvement and large‑scale change.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity:

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.