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- Tasks: Lead and inspire Gatwick cabin crew, ensuring exceptional service and operational efficiency.
- Company: Join British Airways, the UK's flag carrier with over 100 years of aviation excellence.
- Benefits: Enjoy unlimited staff travel perks, discounted airfares, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation, diversity, and career development.
- Qualifications: Proven leadership in customer service, change management, and complex project delivery required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
As a proven leader of large teams and a track record of delivering effective change in an operational environment, the Head of Gatwick Cabin Crew will provide clear strategic direction that delivers exceptional standards and strong commercial focus. An inspiring and engaging leader, the role will ensure recognition and reward are competitive, building a committed team that can react to market demand quickly and efficiently.
What You’ll Do
- Be responsible for recognition, engagement and communications with Gatwick cabin crew.
- Develop a base of motivated customer focused crew. Be a trusted advocate of BA’s products and services.
- Drive forward change and transformation.
- Drive, measure and maintain a high-performance culture, ensuring business performance measures and targets are achieved. Ensuring appropriate reward and recognition for high performance.
- Lead the IR Strategy, building and maintaining strong relationships with the TU and colleague reps.
What You’ll Bring To British Airways
- Engaging and approachable leadership.
- Total customer advocate.
- Uncompromising in safety, security, process and regulatory requirements.
- Role model for FCR first contact resolution and empowerment.
- Ability to make tough decisions and be creative in leading innovative solutions.
- Clear and articulate communication skills.
Your Experience
- Proven ability to lead and develop large teams of colleagues in a customer service or operational area.
- Proven track record of delivering effective change.
- Project leadership and proven ability to deliver complex projects.
- Experience working in a complex industrial environment.
- Ability to hold an airside pass.
What we offer?
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Head of Gatwick Cabin Crew employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Gatwick Cabin Crew
✨Tip Number 1
Familiarise yourself with British Airways' values and culture. Understanding their commitment to customer service and safety will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of British Airways, especially those in leadership roles. They can provide valuable insights into the company’s operations and culture, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led large teams and implemented change in previous roles. Highlighting your experience in a complex operational environment will demonstrate your capability for the Head of Gatwick Cabin Crew position.
✨Tip Number 4
Showcase your understanding of the aviation industry and current trends affecting cabin crew operations. Being knowledgeable about market demands and customer expectations will position you as a forward-thinking leader ready to drive transformation.
We think you need these skills to ace Head of Gatwick Cabin Crew
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Head of Gatwick Cabin Crew position. Tailor your application to highlight your leadership experience and ability to drive change in an operational environment.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in leading large teams, delivering effective change, and managing complex projects. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Showcase Leadership Skills: British Airways is looking for an engaging and approachable leader. Make sure to convey your leadership style and how you foster a high-performance culture. Include any relevant achievements that showcase your ability to motivate and develop teams.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also reflect your understanding of British Airways' values, particularly around inclusion and diversity. Discuss how your background and experiences align with their mission to create a better workplace.
How to prepare for a job interview at British Airways
✨Showcase Your Leadership Skills
As the Head of Gatwick Cabin Crew, you'll need to demonstrate your ability to lead large teams effectively. Prepare examples from your past experiences where you successfully managed a team, drove change, and achieved results.
✨Emphasise Customer Focus
British Airways values customer advocacy highly. Be ready to discuss how you've prioritised customer service in previous roles and how you plan to instil this focus within your team at Gatwick.
✨Prepare for Change Management Questions
Expect questions about your experience with driving change and transformation. Think of specific projects you've led that required innovative solutions and how you navigated challenges during those processes.
✨Communicate Clearly and Confidently
Articulate communication skills are crucial for this role. Practice explaining your ideas clearly and confidently, as well as how you would engage and motivate your team while maintaining safety and regulatory standards.
