British Airways is seeking a Head of Innovation and Agentic Experience to shape the next generation of digital customer experiences. You will lead AI-powered and agentic strategies, partnering with Commercial, Customer, Digital and Technology teams to turn ideas into valuable products across BA.com, the app, and partner platforms.
You will collaborate with Architecture to identify trends, run experiments, and translate concepts into scalable solutions, delivering measurable improvements in
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Head of AI-Driven Customer Experience & Innovation employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
