Ground Transport Services Agent - Talent Pool

Ground Transport Services Agent - Talent Pool

Full-Time 25000 - 30000 £ / year (est.) No working from home possible
British Airways

At a Glance

  • Tasks: Safely transport passengers and manage time-sensitive schedules with precision.
  • Company: Join British Airways, a leading airline known for its commitment to customer service.
  • Benefits: Enjoy unlimited standby tickets and up to 30 discounted airfares annually.
  • Other info: Flexible shifts required, including early mornings and weekends.
  • Why this job: Be part of a team that values safety and customer satisfaction in every journey.
  • Qualifications: Must hold a current PCV DVLA Cat D licence and have 2 years driving experience.

The predicted salary is between 25000 - 30000 £ per year.

As a member of the Ground Transport Team, you will be responsible for safely transporting passengers and colleagues and ensuring their journey is seamless.

What you’ll do:

  • Safely transport passengers and colleagues using our fleet of vehicles
  • Maintain the highest standards of customer service throughout each journey
  • Ensure compliance with all safety regulations and company protocols
  • Professionally represent British Airways in all interactions
  • Manage time‑sensitive transportation schedules with precision and care
  • Perform pre‑trip vehicle inspections and report any maintenance issues
  • Assist passengers with luggage and provide supportive, friendly service

What you’ll bring:

  • Unrestricted right to live and work in the UK
  • Ability to acquire and retain an airside ID

Your experience:

  • Excellent interpersonal and communication skills
  • Proven resilience to handle outdoor shift work in varying weather conditions
  • Strong commitment to safety and customer satisfaction
  • Ability to work flexible shifts, including early mornings, late evenings, and weekends

Eligibility:

  • A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 2 years driving experience
  • Manual and automatic driving licence

What we offer:

  • Unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family

Inclusion & Diversity: We are committed to creating an inclusive workplace where everyone can be themselves and thrive. We welcome candidates from all backgrounds and cultures.

Ground Transport Services Agent - Talent Pool employer: British Airways

British Airways offers a dynamic work environment in the UK with a focus on inclusion and diversity. Employees enjoy unique travel benefits, including unlimited standby tickets and discounted airfares. Join a team dedicated to providing exceptional service and safety in ground transport.

British Airways

Contact Details:

British Airways Recruitment Team

We think you need these skills to ace Ground Transport Services Agent - Talent Pool

Customer Service
Safety Compliance
Time Management
Interpersonal Skills
Communication Skills
Resilience
Flexibility