At a Glance
- Tasks: Lead crisis management and resilience strategies for British Airways, ensuring smooth operations during disruptions.
- Company: Join British Airways, a pioneering airline with over 100 years of connecting the world.
- Benefits: Enjoy competitive salary, unlimited flight benefits, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact by shaping how we respond to challenges in the aviation industry.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day.
The Role
What happens when the unexpected hits an airline? Who keeps everything moving, protects the brand and makes sure customers and colleagues are looked after? That’s where this role comes in. Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. From major operational events to evolving global risks, this team keeps the airline ready for anything and able to respond with confidence when it matters most. It’s a visible, high-impact role. One day could be shaping long-term resilience strategy; the next, supporting a live operational response. No two days the same — but every day critical!
What You’ll Do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Make sure high-risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Keep improving how BA prepares, responds and recovers
- Test and exercise plans so readiness isn’t just theoretical
- Stay ahead of regulatory and compliance requirements
- Step into live operational incidents when needed
What You’ll Bring To British Airways
A leader who stays calm when it counts. Someone who can cut through complexity, bring people together and keep momentum going — even when the path isn’t clear. Strong instincts, sound judgement and the confidence to challenge and improve how things are done. Comfortable operating at pace, influencing senior stakeholders and turning ideas into action. Clear thinking. Clear communication. And the ability to build trust quickly — especially when the pressure’s on!
Your Experience
- Leadership experience in a fast-moving, operational environment
- Strong stakeholder management across different teams and levels
- Exposure to regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Awareness of relevant regulation or emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Able to travel internationally at short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation (nice to have)
What We Offer
We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
Global Resilience & Crisis Leader employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every day presents new challenges and opportunities for growth. Our commitment to employee development is matched by our inclusive culture, ensuring that all voices are heard and valued. With fantastic benefits like unlimited staff travel and discounted airfares, along with a focus on resilience and crisis management, we empower our team to thrive in a fast-paced, global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Global Resilience & Crisis Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the airline's values and recent challenges. Show us how your experience in crisis management aligns with their mission. Tailor your examples to demonstrate your leadership skills under pressure.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your thought process during crisis scenarios, as this role demands clear communication and quick decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the British Airways team.
We think you need these skills to ace Global Resilience & Crisis Leader
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see your personality and how you connect with the role. Don’t just list your skills; tell us how they’ve shaped your journey and why you’re excited about this opportunity.
Tailor Your Application:Make sure to customise your application for the Global Resilience & Crisis Leader role. Highlight your relevant experience in crisis management and resilience, and show us how your background aligns with what we’re looking for. A little effort goes a long way!
Showcase Your Leadership Skills:This role is all about leading and motivating teams, so don’t hold back on sharing your leadership experiences. Give us examples of how you've successfully managed teams or projects, especially in high-pressure situations. We love to see clear thinking and decisive action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re serious about joining our team at British Airways. Let’s get started on this journey together!
How to prepare for a job interview at British Airways
✨Know Your Stuff
Before the interview, dive deep into British Airways' operations and recent news. Understand their resilience strategies and how they handle crises. This knowledge will help you speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in high-pressure situations. Think of times when you motivated a team or made critical decisions during a crisis. This will demonstrate your ability to stay calm and effective when it counts.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Given the role's emphasis on clear communication, be ready to explain complex ideas simply. This will show that you can cut through complexity and build trust quickly.
✨Ask Insightful Questions
Prepare thoughtful questions about British Airways' approach to resilience and crisis management. This not only shows your interest but also gives you a chance to engage with the interviewers and demonstrate your strategic thinking.
