At a Glance
- Tasks: Support business operations by managing schedules, events, and communications for leaders.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a vibrant workplace culture.
- Why this job: Be at the heart of a dynamic team that drives engagement and innovation.
- Qualifications: Experience in administrative support and strong communication skills required.
The predicted salary is between 24833 - 30351 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
The role: Business Support Executive. Behind every great customer experience is a team making sure the business runs smoothly. Join British Airways' Customer & People team, a function that keeps colleagues connected, leaders supported, and key priorities moving forward. From coordinating leadership activity to driving engagement, communications and improvement initiatives, this role sits at the heart of the department, helping create the conditions for teams to thrive.
What you'll do:
- Keep multiple Directors organised by managing diaries, meetings, events and travel arrangements.
- Coordinate leadership meetings, team events, away days and key business activities.
- Prepare reports, presentations, briefing packs and governance materials.
- Track actions, priorities, risks and departmental objectives to keep activity on course.
- Support business planning, reporting cycles, budgets, purchase orders and expenses.
- Coordinate recruitment, onboarding and other people-related processes.
- Drive communications, engagement activities and recognition initiatives across the department.
- Support projects, transformation activity and business improvement initiatives.
- Champion smarter ways of working through technology, innovation and process improvements.
- Help create an efficient, welcoming and well-run workplace environment.
What you'll bring to British Airways:
You thrive on making things happen? Love bringing order to complexity? This role suits someone who is organised, proactive and naturally collaborative, with the confidence to build relationships across all levels of the business. Strong judgement, resilience and discretion are essential, alongside a talent for communicating clearly, solving problems and keeping priorities moving, even when plans change. Energy, curiosity and a genuine enjoyment of working with people will make a real difference.
Your experience:
- Proven administrative or business support experience in a fast-paced environment.
- Strong stakeholder management skills, with experience working across multiple levels of an organisation.
- Experience coordinating senior meetings, events and business activities.
- Reporting, data analysis and management information experience.
- Proficiency in Microsoft Office, including Excel, PowerPoint, Outlook and Teams.
- Project coordination or small-scale project management experience is desirable.
- Airline, operational or 24/7 environment experience is advantageous.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Business Support Executive in Feltham employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Executive in Feltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Airways. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Airways before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Executive in Feltham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Airways:Your cover letter is your chance to shine! Tell us why you want to work at British Airways specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Airways!
How to prepare for a job interview at British Airways
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
