At a Glance
- Tasks: Provide top-notch customer service at the airport and ensure a seamless experience.
- Company: Join British Airways, a leading airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for growth.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a dynamic team and connect people around the world.
- Qualifications: Graduates with strong communication skills and a passion for customer service.
The predicted salary is between 10 - 13 € per hour.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make.
The role: Customer Service Clerk - Part Time
Provide excellent customer service to BA customers at the airport by displaying BA Brand Behaviours and service hallmarks. Ensure delivery of seamless customer experience while delivering functions including check in, arrivals and departures.
What you’ll do:
- Work in a multi-functional and dynamic environment.
- Be fully conversant with all aspects of service delivery functions including check in of departing customers, receiving customers on arrival and handling mishandled baggage process.
- Be an active team member positively promoting the BA image.
- Deliver BA products in a professional and efficient manner.
- Liaise with third parties efficiently.
- Ensure strict adherence to the safety and security procedures and standards of British Airways.
- Assist customers in the event of delays and disruptions by proactive communication and interaction.
- Effectively deal with overbooking including offloading and downgrading by offering alternates.
- Be conversant with handling of revenue, revenue documents like excess baggage and Airport Upgrade apart from reservations, fares and ticketing procedures and generation of ticket sales.
- Operate efficiently in a highly pressurised environment.
- Become conversant with all relevant procedures/formalities.
- Project BA professional image at all times.
What you’ll bring to British Airways:
- Graduate with evidence of above average academic and extra curricular achievement.
- Fluent in written and spoken English.
- A real awareness of the role of Customer Service function.
- Fluency in local language is desirable.
Your experience:
- Communications skills.
- Team player.
- Customer focused.
- Logical and quick learner.
- Ability to work under minimal supervision within defined guidelines.
- PC literate with knowledge of Word/Excel.
- Proven interest in customer service functions.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
Customer Service Clerk - Chennai (Part-Time) employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering our Customer Service Clerks in Chennai a dynamic and inclusive work environment where every team member is valued. With fantastic staff travel benefits, opportunities for personal and professional growth, and a commitment to diversity, we empower our employees to thrive while connecting Britain with the world. Join us and be part of a legacy that celebrates originality and ambition, ensuring that the sky is never the limit for your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Clerk - Chennai (Part-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on British Airways. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you show up for your interview. It shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the British Airways careers page. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining the team!
We think you need these skills to ace Customer Service Clerk - Chennai (Part-Time)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've provided excellent customer service in the past – we love hearing about your successes!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at British Airways
✨Know the Company Inside Out
Before your interview, take some time to research British Airways. Understand their values, mission, and what makes them unique in the airline industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Clerk, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you provided excellent service, resolved issues, or went above and beyond for a customer. This will demonstrate your capability to thrive in a dynamic environment.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling pressure, and customer service scenarios. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it’s all about showing how you can contribute positively to the BA image.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This reflects your understanding of the airline's standards and your commitment to projecting a professional image, which is essential for a role at British Airways.
