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- Tasks: Lead a product team to enhance customer journeys from inspiration to booking.
- Company: Join British Airways Holidays, where we create unforgettable travel experiences.
- Benefits: Enjoy 26 days holiday, flexible hours, and exclusive travel discounts.
- Why this job: Shape new products and processes in a dynamic, supportive team environment.
- Qualifications: Experience in digital content strategy and strong communication skills required.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 42000 - 84000 £ per year.
British Airways Holidays is a thriving business, passionate about travel and part of IAG Loyalty. We create memories through handpicked hotels, curated car hire, and unforgettable experiences.
About the Role:
The Holidays business has an ambitious growth strategy across market, product, customer, and tech. The Product Lead (pre-booking experience) role will lead a product team to build and develop all customer journeys and capabilities from the inspiration and discovery stage through to a booking being made, including the end-to-end selling journey. This role will have accountability for developing our pre-booking strategy and delivering a brilliant customer experience consistent with the broader British Airways Holidays strategy.
What You’ll Be Doing:
- Set the vision, strategy, and goals for pre-booking, ensuring these are informed by business strategy, customer research, and analytics.
- Lead a multi-disciplinary product team, including Associate Product Owners, a QA Engineer, Business Analysts, and Tech Lead.
- Set the roadmap, ensuring solution design and decision making in your area is informed by business priorities, customer research/data, and the efficient use of technologies.
- Accountable for delivery within your area, including liaising with central Tech to ensure we have the right resourcing and solution design.
- Accountable for a high-quality customer experience for pre-booking.
- Collaborate with key stakeholders to inform decision making and communicate transparently around product priorities and progress.
- Oversee the budget for your area, ensuring investment level is appropriate and spend is efficient.
- Manage the performance and ongoing optimisation of your live product, monitoring performance across customer, commercial, delivery, and quality metrics.
What You’ll Bring:
- Experience leading content teams in a digital, e-commerce, or travel environment.
- Strong expertise in content strategy, copywriting, and digital storytelling.
- Deep understanding of CMS platforms, structured content, and content operations.
- Excellent communication and stakeholder management skills.
- Experience managing imagery and rich media.
- An innovative mindset, with an ambition to have a transformational impact.
Why You’ll Love It:
- You’re excited to build from the ground up.
- You thrive in small, high-performing teams.
- You love fast pace and continuous learning.
- You love taking ownership end-to-end.
What We Can Offer You:
- 26 days holiday (rising to 30 with service) + bank holidays — option to buy/sell 5.
- Unlimited standby & premium standby fares for you and your nominees from day one.
- Holiday & flight discounts for you, friends & family from day one.
- Flexible working hours.
- Annual bonus.
- Pension (6% employer / 3% employee).
- Private medical & dental with BUPA.
- Enhanced Primary & Co-Parent Leave.
- Work up to 20 days per year in Europe.
- Cycle to Work scheme.
- Electric/ULEV car scheme.
- Ability to purchase Avios through salary at a discounted rate.
- Wellbeing and recognition programmes.
Diversity, Equality & Inclusion:
We’re committed to creating a workplace where everyone feels valued, respected, and able to thrive. We aim to be inclusive, equitable & fair, and diverse.
Please note: We may close this vacancy early if we receive a high volume of applications or if business priorities change.
Product Lead (Pre booking experience) in Crawley employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead (Pre booking experience) in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at British Airways Holidays. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s values and culture. Show how your experience aligns with their mission to create unforgettable travel experiences.
✨Tip Number 3
Practice your storytelling skills. Be ready to share specific examples of how you've led teams or projects that improved customer experiences, just like they want for the pre-booking journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in being part of the British Airways Holidays adventure.
We think you need these skills to ace Product Lead (Pre booking experience) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital content and product management. We want to see how your skills align with our vision for the pre-booking experience!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve positively impacted customer experiences or driven results in previous roles. We love seeing real-world outcomes!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about travel and creating memorable experiences for customers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at British Airways
✨Know Your Product Inside Out
Before the interview, dive deep into British Airways Holidays' offerings, especially the pre-booking experience. Familiarise yourself with their current strategies, customer journeys, and any recent changes in their product line. This will not only show your enthusiasm but also help you discuss how your vision aligns with theirs.
✨Showcase Your Leadership Skills
As a Product Lead, you'll be managing a multi-disciplinary team. Prepare examples of how you've successfully led teams in the past, particularly in digital or e-commerce environments. Highlight your experience in agile methodologies and how you've driven projects from ideation to delivery.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle cross-functional collaboration. Think of specific instances where you've influenced stakeholders or navigated complex team dynamics. Being able to articulate your communication style and how you advocate for content as a strategic asset will set you apart.
✨Demonstrate Your Innovative Mindset
British Airways Holidays is looking for someone who can bring fresh ideas to the table. Be ready to discuss innovative strategies you've implemented in previous roles. Consider how you can transform the pre-booking experience and be prepared to share your thoughts on future trends in travel and e-commerce.
