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- Tasks: Lead the creation of a customer-facing app and drive its strategy.
- Company: Join British Airways Holidays, where we create unforgettable travel experiences.
- Benefits: Enjoy 26 days holiday, flexible hours, and travel discounts from day one.
- Why this job: Shape new products in a fast-paced, supportive environment with real impact.
- Qualifications: Experience in product leadership and agile environments is essential.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Come and be part of our next adventure. Hybrid – Crawley (2 days p/w). At British Airways Holidays, we don’t just sell holidays — we create memories. Whether it’s handpicked hotels, curated car hire or unforgettable experiences, we help our customers make the most of their time away.
A little about us: The Holidays business has an ambitious growth strategy spanning new markets, propositions and partners — all powered by a major tech transformation.
About the role: As part of our tech transformation, we plan to build a British Airways Holidays App. The Product Lead (App) will lead a newly created App Product team to build and grow our customer‑facing App. Reporting into the Head of Digital Experience, this role will own the App strategy and deliver a brilliant customer experience aligned with the broader British Airways Holidays vision.
What you will be doing:
- Set the vision, strategy and goals for the App, informed by business strategy, customer research and analytics.
- Lead a multi‑disciplinary product team, including a QA Engineer, Business Analyst, and contract engineering & design roles.
- Own the roadmap, ensuring solution design and decisions are data‑driven and aligned to business priorities.
- Be accountable for delivery across the App Product team, partnering with central Tech for resourcing and solution design, and coaching teams to build iteratively using agile methodologies.
- Maintain a high‑quality customer experience on the App.
- Collaborate with key stakeholders across BA Holidays, IAGL and OpCos.
- Drive the strategy for BA Holidays’ presence in the BA App.
- Oversee and optimise the App budget, ensuring efficient and appropriate investment.
What you will bring:
- Proven experience as a product and people leader within agile product environments.
- Strong communication skills with the ability to build trusted relationships.
- A strategic mindset and passion for exceptional customer experiences.
- Strong commercial acumen with the ability to identify and maximise commercial drivers.
- Experience managing an App product and understanding its role in the wider strategy.
- Comfort with ambiguity and change — we’re on a journey of transformation.
- Experience managing multi‑million‑pound budgets.
Why you’ll love it:
- You’re excited to build from the ground up.
- Shape new products, processes and ways of working within a transforming digital organisation.
- You thrive in small, high‑performing teams.
- Join a group that genuinely supports each other, where everyone’s contribution matters.
- You love fast pace and continuous learning.
- If you value progress over perfection, you’ll fit right in.
- You enjoy taking end‑to‑end ownership.
- From ideation to delivery, you’ll shape outcomes and see the real impact of your work.
What we can offer you:
- 26 days’ holiday (plus bank holidays), increasing with service — with the option to buy or sell 5 days.
- Unlimited standby and premium standby fares from day one.
- Holiday & flight discounts for you, friends & family.
- Flexible working hours.
- Annual performance bonus.
- Pension contributions (6% company / 3% employee).
- Private medical & dental cover with BUPA.
- Enhanced Primary & Co‑Parent Leave.
- Up to 20 days working in Europe per year under hybrid policy.
- Cycle to work scheme.
- Electric/ULEV car scheme.
- Ability to purchase discounted Avios.
- Wellbeing & recognition programmes.
Our offices are in central Crawley with hybrid working (UK only). Most roles work from the office two days per week, with additional days as needed for collaboration and meetings. We support new colleagues being office‑based for the first few weeks.
What makes us special: You do. Your passion, creativity, warmth and excellence make British Airways Holidays extraordinary. As we grow, you’ll grow — with real opportunities to develop your skills and career. We’re committed to diversity, equality and inclusion: Everyone feels valued and respected. Everyone is treated fairly. Our teams reflect the communities we serve.
Product Lead (App) in Crawley employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead (App) in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at British Airways Holidays. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s vision and values. Show how your experience aligns with their goals, especially around customer experience and tech transformation.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can lead the App Product team and drive strategy. Highlight your agile experience and how you’ve delivered exceptional customer experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the British Airways Holidays adventure.
We think you need these skills to ace Product Lead (App) in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Lead role. Highlight your experience in agile environments and how you've led teams to success. We want to see how your skills align with our vision!
Showcase Your Passion: Let your enthusiasm for creating exceptional customer experiences shine through. Share examples of how you've driven product strategies that have made a real impact. We love seeing candidates who are genuinely excited about what they do!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your strengths and achievements.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at British Airways
✨Know Your Product Inside Out
Before the interview, dive deep into British Airways Holidays and their app strategy. Familiarise yourself with their current offerings, customer feedback, and any recent tech transformations. This will help you articulate how your experience aligns with their vision and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
As a Product Lead, you'll be leading a multi-disciplinary team. Be prepared to discuss your leadership approach, especially in agile environments. Share specific examples of how you've successfully guided teams through challenges and fostered collaboration to achieve product goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to make data-driven decisions or manage budgets effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and compellingly.
✨Emphasise Customer Experience
British Airways Holidays is all about creating memorable experiences. Be ready to discuss how you've prioritised customer experience in your previous roles. Highlight any innovative solutions you've implemented that enhanced user satisfaction and engagement with an app or product.
