At a Glance
- Tasks: Welcome passengers and ensure a smooth journey through the airport.
- Company: Join Gatwick Ground Services, a proud British Airways subsidiary.
- Benefits: Flexible shifts, comprehensive training, and a vibrant work environment.
- Other info: Dynamic role with opportunities to connect with diverse cultures.
- Why this job: Be the friendly face that makes travel memorable for everyone.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 30000 £ per year.
Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary, we take great pride in delivering impeccable customer service and comprehensive training. We deliver the highest standard of ground handling to British Airways and our other airline partners.
Gatwick Ground Services was established to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning. Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option.
Our operations across two stations support British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines, and Vueling Airlines, providing a complete ground handling solution. It's an exciting and fast-paced life when you're working in some of the world's most important travel hubs, connecting with people from all walks of life and helping to make each journey original and unique.
Whether you are a welcoming face at check-in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast-paced ramp environment, a job at Gatwick Ground Services is yours to make. When you join the Gatwick Ground Services team, an exceptional travel experience from the ground up starts with you.
Please note that we work in partnership with our recruitment provider, One Resourcing Ltd, who manage the onboarding process including the background checks required to obtain a Full ID Pass for London Gatwick Airport.
The role of the Passenger Services Agent covers all front of house and above wing tasks to ensure a smooth and seamless passenger journey throughout the airport. Your shifts will vary between early and late start times; currently, the earliest start time being as early as 03:00 and the latest finish time being as late as 22:30. Your shifts will last for 8.5 hours (including a 30 min unpaid break) and will run on a rolling pattern of 4 days on and 2 days off. Given the nature of this role, you must be available to cover the above shift times, 7 days a week, 365 days a year.
Passenger Services Agent in Crawley Down employer: British Airways
Gatwick Ground Services is an exceptional employer, offering a dynamic work environment at one of the UK's busiest airports. With comprehensive training and a commitment to impeccable customer service, employees have the opportunity to grow within a supportive team that values diversity and excellence. The unique location provides a vibrant atmosphere where every day brings new challenges and the chance to connect with people from around the world, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent in Crawley Down
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Airways. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Airways before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Services Agent in Crawley Down
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Airways:Your cover letter is your chance to shine! Tell us why you want to work at British Airways specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Airways!
How to prepare for a job interview at British Airways
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
