At a Glance
- Tasks: Manage customer consent and preferences across digital channels for a trusted experience.
- Company: Join British Airways, the UK's flag carrier with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Diverse and inclusive workplace committed to innovation and personal development.
- Why this job: Be part of a team that values trust and enhances customer experiences.
- Qualifications: Detail-oriented, proactive, and experienced in compliance and stakeholder engagement.
The predicted salary is between 47181 - 52413 £ per year.
A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Consent Management Executive
Every customer interaction matters.
As a Consent Management Executive, you'll help make sure our customers' choices and preferences are accurately managed across British Airways' digital channels, marketing platforms and customer journeys.
Working within our Commercial team, you'll play a key role in helping us deliver trusted, relevant customer experiences while supporting compliance with privacy and data requirements.
You'll collaborate with teams across Marketing, CRM, Digital, Legal and Data Governance, helping ensure customer consent is respected every step of the journey.
Sound like something you'd enjoy?
We'd love to hear from you!
What you'll do
- Support the management of customer consent and preference records across multiple channels.
- Maintain consent configurations, preference centre content and customer-facing forms.
- Partner with CRM, Marketing and Digital teams to ensure customer journeys use the correct consent settings.
- Perform data quality checks and help identify and resolve issues.
- Reconcile consent data across CRM, loyalty, marketing and customer data platforms.
- Support the administration of cookie consent and tracking preference tools across web and mobile channels.
- Carry out checks to ensure customer communications align with recorded preferences.
- Produce reporting and insights for stakeholders.
- Maintain operational documentation, process guides and consent workflows.
- Provide support and guidance on consent-related queries and privacy requirements.
- Assist with audit activity, regulatory reporting and privacy assessments.
- Contribute to continuous improvement initiatives that enhance customer trust and data quality.
What you’ll bring to British Airways
You're naturally curious, detail-focused and always looking for ways to improve how things work.
You enjoy working with different teams, communicating clearly and turning complex information into something simple and actionable.
You'll bring a proactive approach, strong organisational skills and a genuine passion for delivering the right outcomes for our customers.
Most importantly, you'll understand that trust matters and you'll help us protect it every day.
Your experience
- Experience working with business and technology teams in a complex environment.
- Strong attention to detail with the ability to identify risks, gaps and process improvements.
- Experience supporting compliance activities, evidence collection or audit preparation is desirable.
- Experience managing multiple priorities and engaging with a variety of stakeholders.
- Ability to work in a structured way while delivering high-quality outcomes to deadlines.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don't expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.
Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves.
We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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Consent Management Executive employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Network Engineer, you'll enjoy unparalleled staff travel benefits, opportunities for professional growth, and a commitment to inclusion and diversity that ensures every voice is heard. Join us in shaping the future of air travel while enjoying a fulfilling career that truly takes you places.
StudySmarter Expert Advice🤫
We think this is how you could land Consent Management Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Airways. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Airways before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Consent Management Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Airways:Your cover letter is your chance to shine! Tell us why you want to work at British Airways specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Airways!
How to prepare for a job interview at British Airways
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
