Senior Manager Flight Dispatch in City of London

A key leadership role at the core of Global Operations, responsible for the strategic direction, regulatory oversight, and day-to-day performance of Flight Dispatch and navigation services. As Senior Manager Flight Dispatch, you will ensure our global operation runs safely, compliantly, and efficiently across a 24/7 network.

You will lead a team of Duty Managers and Flight Dispatch professionals, setting clear standards, strengthening governance, and driving improvements that enhance operational resilience and support digital transformation. Working closely with Global Operations, Flight Operations, the IOC, and senior industry partners, you will influence policy, advance ATC mitigation strategies, and shape the tools and processes that underpin critical operational decisions.

This role blends long-term strategic responsibility with real-time operational leadership. You will safeguard regulatory compliance, maintain robust training and licensing frameworks, and foster a culture of continuous improvement. With a complex international schedule and an evolving operational environment, you will ensure our people, systems, and processes are equipped to deliver a safe, reliable, and high-performance dispatch operation every day.

Please note, this role is not approved for an international assignment.

What you’ll do:

• Lead, motivate and develop a high performing team of Duty Managers and Flight Dispatch professionals, fostering a culture of collaboration, accountability and personal development.
• Maintain, continuously improve, and simplify Flight Dispatch procedures and requirements in line with industry standards and regulatory obligations.
• As the designated owner of Flight Dispatch technical and regulatory standards on behalf of Flight Operations, ensure appropriate governance and assurance by proactively monitoring compliance, ensuring timely investigation of reported non-compliance, ensuring corrective action taken when needed.
• Ensure licensing, training, and recency requirements for all Flight Dispatch personnel are completed and maintained to the required standard. Design and oversee the training delivery plan, including material development, version control, and technical verification assessments of Duty Managers.
• Maintain strong relationships with industry stakeholders to influence future developments; provide expert guidance and specialised knowledge to internal and external stakeholders.
• Lead and implement BA internal and industry strategic initiatives in Air Traffic Control mitigation and operational resilience through innovation e.g. BA Flight Watch; IIQP.
• Manage relationships with third-party suppliers of IT tools and data supply ensuring standards and compliance, performance reviews, and adherence to BA documented procedures.
• Develop, exercise, and maintain appropriate Business Continuity Plans (BCPs) for Flight Dispatch operations.

What you’ll bring to British Airways:

• Proven operational capability across the airline environment, with sound regulatory and industry awareness.
• Strong leadership capability with proven experience guiding high-performing operational teams.
• Ability to shape strategic direction while maintaining rigorous safety, governance, and training standards.
• Excellent collaboration skills, engaging confidently with senior stakeholders across BA, IAG, and industry bodies.
• A structured, analytical approach to problem-solving, with the ability to embed sustainable change.
• Resilience, sound judgement, and agility in fast-moving, high-pressure operational environments.
• High proficiency in operational systems, data-driven decision-making, and technology-enabled improvements.
• A forward-thinking approach, identifying innovative solutions and promoting ongoing operational excellence.

Your experience:

• Demonstrable expertise in airline operations, regulatory frameworks, and industry standards.
• Strong understanding of operational requirements and their alignment with organisational and safety objectives.
• Proven background in project or change management, with the ability to deliver sustainable operational improvements.
• Experience leading or working within complex operational environments, ideally in dispatch, crewing, or related functions.
• A proactive, solution-driven mindset with a focus on enhancing performance and driving continuous improvement.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.