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For Companies At a Glance
- Tasks: Deliver world-class service and ensure passenger safety on every flight.
- Company: Join British Airways, the UK's flag carrier with over 100 years of history.
- Benefits: Enjoy amazing staff travel perks, competitive salary, and continuous development opportunities.
- Why this job: Be part of a dynamic team that connects people and creates memorable experiences.
- Qualifications: 12 months of customer service experience and a passion for outstanding service.
- Other info: Diverse and inclusive workplace where your unique background is valued.
The predicted salary is between 24000 - 36000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
Recruitment timelines and Talent Pool
Our most recent Cabin Crew campaign has now closed due to the fantastic response we received. However, we don’t want those who missed the deadline to miss out. This vacancy is not for immediate recruitment, but rather a talent pool – designed for candidates who would like to be considered for future Cabin Crew opportunities with British Airways.
What this means for you
By applying, you’re registering your interest in joining our team when new roles become available. Your application will be held in our talent pool and reviewed when opportunities arise. We’ll contact you directly if you are selected to progress at that stage.
The role
Whether you’re starting fresh, transitioning from another industry, or seeking a role that values your existing skills, British Airways offers opportunities for people from all professional backgrounds. Your day will involve crafting outstanding experiences that reflect everything customers love about British Airways: genuine warmth, professional excellence, and service that goes beyond expectations. You’ll work as part of a close-knit team, ensuring every flight is safe, comfortable, and memorable for the right reasons.
From assisting anxious travellers to enjoying special moments with customers, you’ll apply your highly developed talent for building connections while upholding outstanding safety and service. The role demands adaptability, clear thinking under pressure, and a commitment to making every interaction count.
What you’ll do
- Deliver world-class service that upholds British Airways' reputation for excellence.
- Ensure all safety, security and operational procedures are followed to the highest standards.
- Adapt to different customer needs and circumstances with professionalism and care.
Your real experiences have taught you
We welcome candidates from all walks of life who share our commitment to outstanding service. If you can remain calm in challenging situations, work effectively within a team, and bring genuine warmth to every passenger interaction, you have the foundation we’re looking for.
Your ability to:
- Communicate with clarity and empathy - connecting authentically with passengers from a diverse set of backgrounds.
- Think quickly and make sound decisions - especially when situations require immediate, thoughtful responses.
- Collaborate effectively - supporting colleagues and working toward shared goals.
- Show resilience and bounce back - recovering quickly from setbacks and maintaining a positive outlook.
- Prioritise safety above all else - understanding that passenger wellbeing is our most important responsibility.
- Embrace continuous development - remaining open to learning and growing within the role.
- Represent our brand with pride - consistently delivering the service standards that define British Airways.
Your experience
- 12 months of customer service experience.
- Aged 18 or over at time of application.
- Proficient in both spoken and written English.
- Have the right to work in the UK, and a passport that allows unrestricted global travel.
Contract
Your contract will be permanent.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. You will also receive many other perks such as Voluntary Private Healthcare, Cycle to Work, Electric Car Scheme, British Airways Pension Scheme, Free Eye Test, Access to Perks at Work, Travel Industry discounts and many more!
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Cabin Crew | Talent Pool employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cabin Crew | Talent Pool
✨Tip Number 1
Get to know British Airways! Familiarise yourself with their values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former cabin crew on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge when the next opportunity arises.
✨Tip Number 3
Stay proactive! Keep an eye on the British Airways careers page and apply through our website as soon as new roles pop up. The sooner you apply, the better your chances of being noticed!
✨Tip Number 4
Prepare for interviews by practising common cabin crew scenarios. Think about how you'd handle different customer situations and be ready to showcase your adaptability and service skills. Confidence is key!
We think you need these skills to ace Cabin Crew | Talent Pool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Cabin Crew role. Highlight your customer service experience and any relevant skills that show you can deliver the world-class service we pride ourselves on at British Airways.
Show Your Passion: Express your enthusiasm for joining British Airways! Share why you’re excited about the opportunity and how you align with our values of warmth, professionalism, and safety.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for future opportunities in our talent pool.
How to prepare for a job interview at British Airways
✨Know Your Stuff
Before the interview, make sure you research British Airways thoroughly. Understand their values, mission, and what sets them apart in the aviation industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about delivering outstanding service, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or handled a challenging situation with grace.
✨Practice Clear Communication
As a Cabin Crew member, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Emphasise Teamwork and Adaptability
British Airways values collaboration and adaptability. Be ready to discuss how you've worked effectively in teams and adapted to changing circumstances in previous roles. Highlighting these traits will demonstrate that you're a great fit for their close-knit team environment.
