At a Glance
- Tasks: Lead crisis management and business continuity for British Airways, ensuring readiness for any disruption.
- Company: Join British Airways, a leader in the airline industry with a commitment to resilience and innovation.
- Benefits: Enjoy competitive salary, unlimited flight benefits, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact by shaping resilience strategies and supporting teams during critical incidents.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
A career without limits. What happens when the unexpected hits an airline? Who keeps everything moving, protects the brand and makes sure customers and colleagues are looked after? That’s where this role comes in. Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. From major operational events to evolving global risks, this team keeps the airline ready for anything and able to respond with confidence when it matters most. It’s a visible, high‑impact role. One day could be shaping long‑term resilience strategy; the next, supporting a live operational response. No two days the same — but every day critical!
What you’ll do:
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Make sure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Keep improving how BA prepares, responds and recovers
- Test and exercise plans so readiness isn’t just theoretical
- Stay ahead of regulatory and compliance requirements
- Step into live operational incidents when needed
What you’ll bring to British Airways:
- A leader who stays calm when it counts.
- Someone who can cut through complexity, bring people together and keep momentum going — even when the path isn’t clear.
- Strong instincts, sound judgement and the confidence to challenge and improve how things are done.
- Comfortable operating at pace, influencing senior stakeholders and turning ideas into action.
- Clear thinking. Clear communication. And the ability to build trust quickly — especially when the pressure’s on!
Your experience:
- Leadership experience in a fast‑moving, operational environment
- Strong stakeholder management across different teams and levels
- Exposure to regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Awareness of relevant regulation or emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Able to travel internationally at short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation (nice to have)
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Business Resilience Manager employer: British Airways
British Airways is an exceptional employer that values its employees and offers a dynamic work environment where no two days are the same. As a Business Resilience Manager, you will benefit from competitive salaries, extensive staff travel perks, and opportunities for personal and professional growth within a culture that champions inclusion and diversity. Join us in shaping the future of air travel while being part of a team that is committed to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the airline's resilience strategies. Brush up on crisis management scenarios and think about how you’d handle them. Show us you’re ready to step in when things get tough!
✨Tip Number 3
Practice your communication skills! You’ll need to convey complex ideas clearly, especially under pressure. Try mock interviews with friends or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BA team and ready to take on the challenge.
We think you need these skills to ace Business Resilience Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Resilience Manager role. Highlight your leadership experience and any relevant crisis management skills that align with what we’re looking for at British Airways.
Showcase Your Calm Under Pressure:In your application, share examples of how you've stayed calm and decisive in challenging situations. We want to see how you handle pressure and make clear decisions when it counts!
Highlight Stakeholder Management Skills:Don’t forget to mention your experience in managing stakeholders across different teams. This role is all about collaboration, so show us how you’ve built strong relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at British Airways!
How to prepare for a job interview at British Airways
✨Know Your Resilience Frameworks
Familiarise yourself with various resilience and crisis management frameworks before the interview. Be ready to discuss how you would apply these in real-world scenarios, especially in a fast-paced environment like British Airways.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in high-pressure situations. Think about times when you motivated a team or made critical decisions during a crisis, as this will resonate well with the role.
✨Understand Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you've successfully influenced senior stakeholders in the past and how you plan to build strong relationships across different teams at British Airways.
✨Stay Calm Under Pressure
Demonstrate your ability to remain calm and decisive during challenging situations. Prepare to share specific instances where you handled operational disruptions effectively, showcasing your clear thinking and communication skills.
