Business Analyst (Agile)

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Business Analyst (Agile & Aviation Systems). Be at the forefront of agile transformation at British Airways! As part of the Delivery Directorate, you will play a key role in bringing agile change to life by role modelling and embedding agile ways of working, while applying SAFe as an overarching framework. This department is essential in driving our digital transformation, ensuring that every change we implement adds value, improves efficiency, and aligns with our strategic objectives. You’ll also support the delivery of change across CUSS, bag drop, and biometric systems, ensuring solutions are operationally effective and compliant.

What you’ll do:

• Facilitate workshops to understand business needs, capturing and documenting requirements to craft solutions that meet objectives.
• Collaborate with product teams to develop detailed user stories, acceptance criteria, and examples using Behaviour-Driven Development (BDD).
• Analyse CUSS, bag drop, and biometric system requirements, ensuring solutions are operationally fit and deliver value to customers.
• Ensure system compliance with visa and travel document verification requirements.
• Support Product Owners during Programme Increment (PI) planning and backlog refinement.
• Design solutions with internal teams and third-party providers, ensuring alignment with enterprise architecture strategies.
• Produce reporting and governance documentation, communicating effectively with a broad range of stakeholders.
• Analyse system data to provide insights that support decision-making and continuous improvement.
• Participate in team demos and retrospectives to improve processes and working practices.

What you’ll bring to British Airways:

• A strong ability to lead workshops and facilitate discussions.
• Excellent skills in stakeholder management, negotiation, and relationship building, both internally and externally.
• A dynamic problem-solving approach, with the ability to adapt and guide others through business and IT changes.
• Knowledge or experience with aviation technologies such as CUSS, biometrics, and bag drop systems (desirable).
• A passion for embedding agile methodologies and ensuring their successful application across the organisation through SAFe.

Your experience:

• Proven experience in a Business Analyst role within an Agile delivery setting, ideally with SAFe Agile exposure.
• Experience in working with digital product teams, process engineering, and requirement documentation.
• Familiarity with architecture frameworks, process mapping tools, and Agile/waterfall management tools.
• Experience with system compliance, governance reporting, or visa/document validation is an advantage.
• Exposure to international operations and cross-cultural work environments is a plus.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.