Aircraft Workshop Services Manager – Heathrow Maintenance

A Career Without Limits. We know that every British Airways colleague is on their own, original journey. That’s why we believe in putting our people in control of their careers, encouraging all those who work for us to view and apply for internal job opportunities right across our airline. Perhaps you’re ready to move upwards and take on a new challenge within your business area. Or maybe you’re inspired to move to a different department and broaden your experience. Whichever direction you’re headed next, we want you to be able to progress in a way that feels right for you, with the support of your manager. British Airways never stands still, and we don’t expect our people to either.

What the role is: Lead Aircraft Workshop Services at LHR, including the Fleet Support Facility, Powerplant Support Facility, Non-Destructive Testing, and Cabin. You will drive operational excellence by ensuring coordination between aircraft maintenance and workshop/cabin functions, aligning business plans to LHR Maintenance strategic objectives, and creating a culture of continuous improvement with safety at the core. Provides a safe working environment; role models and maintains safe and secure working practices; identifies, develops and achieves plans to improve performance and cost year-on-year.

What You’ll Do:

• Serve as a member of the LHR Maintenance Leadership Team, collaborating across Engineering to shape strategic direction for fleet growth, aircraft availability, reliability, and cost efficiency (mCASK).
• Act as nominated post holder for LHR Workshop operations, ensuring regulatory and operational compliance to both Part 145 and Part 21G.
• Maintain compliance with statutory requirements through rigorous adherence to procedures, effective colleague engagement, and targeted training programmes.
• Advocate for a strong safety culture, with safety at the core of all activities.
• Lead operational performance, benchmarking, and continuous improvement.
• Champion employee relations and change leadership, fostering meaningful engagement and empowerment.
• Oversee resource management and ensure effective delivery of business objectives.
• Manage a team of 5 direct reports and 150 indirect reports.
• Have direct responsibility up to £25m, 5-year plan up to £5m.
• Be responsible for a range of ratings (B1/B3, C1, C4, C6, C7, C8, C9, C12, C14, C17, C20 & D1).
• Work closely with the Maintenance, Engineering, and Operations Leadership teams, as well as CAMO, suppliers, UK CAA, EASA, BA Properties, external component MROs, and OEMs.

Behaviours and Attitude:

• Role model for all BA brand behaviours and ways of working.
• Exude a can-do attitude and demonstrate flexibility and agility.
• Act as an ambassador for BA and your team.
• Confidently and authentically challenge the status quo to deliver business goals.
• Demonstrate collaboration, determination, tenacity, commercial awareness, innovation, and an uncompromising commitment to standards, safety, and security.

What You’ll Bring To British Airways:

• Excellent communication skills, able to present and articulate clearly to all levels.
• Strong cross-team working and collaboration skills.
• Deep understanding of Engineering’s business, operational, and commercial strategy.
• Effective at both strategic and operational decision-making.
• Proven leadership in managing change with empathetic, balanced judgement.
• Ability to coach, lead, and engage large groups of colleagues.
• Strong people leadership skills, able to clearly explain and deliver business change.

Your Experience:

• Experience leading an Engineering department (essential).
• Detailed knowledge of maintenance integrated processes and systems (desirable).
• Working knowledge of H&S legislation (essential).
• Strong knowledge of Part 145 operations and Workshop maintenance functions (essential).
• Strong knowledge of Part 21G production, including Workshop manufacture processes (essential).
• Strong industrial relations experience (desirable).
• Workshop Approval or Part 66 Licence holder (desirable).

What We Offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity:

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.