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- Tasks: Lead training operations and ensure a smooth delegate experience at the Global Learning Academy.
- Company: Join British Airways, a leader in the aviation industry with a commitment to diversity.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Why this job: Make a meaningful impact while leading a dynamic team in a fast-paced environment.
- Qualifications: Experience in operational roles and strong people management skills required.
- Other info: Embrace a culture of inclusion and creativity at British Airways.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Full‑time and part‑time positions available. Shift‑based (4 on / 4 off rota), primarily located at the Global Learning Academy, Technical Block C, Heathrow. Shift times vary from 0600 to 2200.
What You’ll Do
As a Training Operations Lead you will manage the day‑to‑day delivery of training operations at the GLA. You will lead a high‑performing team of Training Operations Coordinators, ensuring smooth execution of training logistics and a positive delegate experience. Providing on‑the‑day operational oversight and tactical recovery across training areas. Supporting the delivery of the GLA Operational Training Plan and liaising with the Operations Planning team. Acting as Deputy Building Controller during evacuations and supporting contingency planning. Managing delegate issues including failures, resits, and contract terminations. Ensuring compliance with CAA/EASA regulations and conducting H&S audits. Leading incident meetings and enacting business continuity plans. Maintaining classroom standards and ensuring excellent customer experience in GLA facilities. Communicating critical updates and collaborating with stakeholders to mitigate risks.
What You’ll Bring to British Airways
We’re looking for someone who embodies BA’s leadership behaviours and values and thrives in fast‑paced, dynamic environments. You should:
- Lead by example and demonstrate BA values.
- Be resilient, agile, and comfortable in change.
- Build trust through inclusive leadership and strong communication.
- Be passionate about learning and making a meaningful impact.
- Show emotional intelligence and a can‑do attitude.
Your Experience
To succeed in this role, you’ll need:
- Proven experience in operational environments.
- Strong people engagement and development skills.
- Strong people management skills with policy implementation knowledge.
- Understanding of GDPR compliance and Business Continuity Planning.
- Stakeholder management experience.
What We Offer
We believe that all the people who work with us should feel valued for the part they play. Our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted “Hotline” airfares per year for yourself, friends and family. We also encourage you to take on new challenges and progress across the business.
Inclusion & Diversity
At British Airways we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. We are committed to creating a culture where everyone can be themselves and are looking for people from all backgrounds and cultures to join us in becoming a Better BA while we continue to connect Britain with the world and the world with Britain.
Training Operations Lead employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Operations Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to operational management and team leadership. We want to show how our experience aligns with BA’s values and the role's requirements.
✨Tip Number 3
Showcase our passion for learning and development during interviews. Share examples of how we've led teams through change or improved processes, as this aligns perfectly with what BA is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Training Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational environments and people management. We want to see how your skills align with the role of Training Operations Lead, so don’t hold back!
Showcase Your Leadership Skills: Since we’re looking for someone who embodies BA’s leadership behaviours, be sure to include examples of how you’ve led teams or projects in the past. We love seeing candidates who can lead by example and build trust within their teams.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and achievements. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Airways PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Training Operations Lead. Familiarise yourself with the day-to-day tasks, such as managing training logistics and ensuring compliance with regulations. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Since this role requires strong people management skills, be prepared to share examples of how you've led teams in the past. Highlight your ability to build trust, communicate effectively, and handle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential delegate issues or operational challenges you might encounter and how you would address them. This shows that you're proactive and ready to tackle real-life situations.
✨Emphasise Your Passion for Learning
British Airways values individuals who are passionate about learning and making an impact. Be sure to express your enthusiasm for continuous improvement and professional development. Share any relevant training or certifications you've pursued, and discuss how you plan to contribute to the team's growth.