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- Tasks: Lead supplier governance and performance frameworks in a dynamic e-commerce environment.
- Company: Join British Airways, a leader in the travel industry with a commitment to innovation.
- Benefits: Enjoy amazing staff travel perks, competitive salary, and a supportive work culture.
- Other info: Be part of a diverse team that values inclusion and creativity.
- Why this job: Make a real impact by driving supplier performance and shaping strategic relationships.
- Qualifications: Experience in supplier management and strong analytical skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
As part of the Ecommerce & Platforms leadership community, the Senior Supplier & Performance Manager is responsible for establishing and leading supplier governance, Supplier Relationship Management (SRM) and performance frameworks across the E&P directorate. This role ensures that strategic suppliers deliver maximum value, performance, innovation and compliance across key digital and platform domains, including Indirect Platforms, Offer & Order, Digital Marketing & Content, Payments, CRM, Agent UI and ba.com. The role sets the operating model and standards that delivery teams use to manage suppliers effectively, driving strong commercial discipline, transparency and continuous improvement.
What you'll do:
- Define and lead supplier governance across E&P by designing and owning a consistent supplier operating model, standards and review cadence.
- Own strategic Supplier Relationship Management (SRM) for all key E&P suppliers, building strong senior level relationships to influence outcomes, innovation and long term value.
- Drive supplier performance, value and commercial outcomes, ensuring contractual commitments, KPIs and service outcomes are met.
- Provide performance insight, risk management and remediation through dashboards, governance forums and structured improvement plans.
- Oversee supplier risk, compliance and assurance across security, privacy, audit and regulatory requirements.
- Influence senior leaders and embed best practice supplier management, commercial discipline and performance monitoring across delivery teams.
What you'll bring to British Airways:
- Strong stakeholder and supplier relationship management skills with the ability to influence at senior levels.
- Commercially minded with strong analytical, problem solving and decision making capability.
- Clear, confident communicator producing leadership ready insights and recommendations.
- Highly organised, resilient and able to manage multiple priorities in a complex environment.
- Collaborative leadership style, role modelling BA values and behaviours.
Your experience:
- Senior level experience in supplier, vendor or account management roles.
- Proven track record of driving performance, value and accountability from suppliers.
- Experience defining and operating governance and SRM frameworks.
- Strong commercial, contract and risk management experience.
- Experience working in complex digital, technology or platform environments.
- Knowledge of Agile / SAFe delivery environments (desirable).
What we offer:
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family. We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Senior Supplier & Performance Manager employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supplier & Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at British Airways. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how your experience aligns with their goals, especially around supplier management and performance.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in supplier relationship management and how you’ve driven performance. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Senior Supplier & Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supplier management and performance frameworks. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: As a Senior Supplier & Performance Manager, clear communication is key. Use your application to demonstrate your ability to convey complex ideas simply and effectively. We love seeing examples of how you've influenced stakeholders in the past!
Highlight Your Analytical Mindset: We’re looking for someone who can drive performance and value through data. Include specific examples of how you’ve used analytics to make decisions or improve supplier outcomes. Numbers speak volumes, so let them shine in your application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at British Airways PLC
✨Know Your Suppliers Inside Out
Before the interview, dive deep into the suppliers relevant to the role. Understand their strengths, weaknesses, and how they align with the company's goals. This knowledge will help you demonstrate your ability to manage supplier relationships effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data to drive performance improvements. Highlight your experience with KPIs and how you've ensured contractual commitments are met. This will show that you're commercially minded and can make data-driven decisions.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on supplier governance and performance frameworks. Use clear, concise language and be ready to present insights as if you were addressing senior leaders. This will showcase your communication skills and readiness for the role.
✨Demonstrate Your Collaborative Leadership Style
Think of examples where you've successfully influenced stakeholders or led teams in complex environments. Emphasise your ability to work collaboratively while embodying the values and behaviours expected at British Airways. This will highlight your fit within their culture.