At a Glance
- Tasks: Lead mixed-method research to shape digital experiences and improve customer outcomes.
- Company: Join British Airways, a leader in the travel industry with a focus on innovation.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values creativity and insight-driven decision making.
- Why this job: Make a real impact by embedding customer insights into product strategy.
- Qualifications: Experience in product research and strong collaboration skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
British Airways is seeking a Senior Digital Product Researcher to partner with the Product Design & Research team across the lifecycle, embedding customer insight into strategy and shaping digital experiences that improve customer outcomes and commercial performance.
You will lead mixed‑method research, translate findings into actionable insights, and mentor others while collaborating with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative.
Senior Product Researcher - Insight-Led Strategy & ResearchOps employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Heathrow where every team member is valued and empowered to reach their full potential. With competitive salaries, extensive staff travel benefits, and a strong commitment to inclusion and diversity, we foster a culture of continuous improvement and professional growth. Join us in delivering world-class service while enjoying the unique advantages of working for the nation's flag carrier, where your ambition can truly take flight.
