British Airways is seeking a Lead Proactive Customer Care Operational Delivery Manager to guide the PCC's proactive agenda across global contact centre sites. You will drive governance, deliver measurable improvements, and lead high-performing teams to transform customer care.
The role focuses on strategic delivery, stakeholder engagement, and creating a culture of continuous improvement within a fast-paced, global operation.
#J-18808-LjbffrProactive Customer Care Operations Lead employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Heathrow where every team member is valued and empowered to reach their full potential. With competitive salaries, extensive staff travel benefits, and a strong commitment to inclusion and diversity, we foster a culture of continuous improvement and professional growth. Join us in delivering world-class service while enjoying the unique advantages of working for the nation's flag carrier, where your ambition can truly take flight.
