BA Cityflyer Accounts Assistant - Commercial, Customer and Reporting in Manchester

BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way. We serve a business and leisure market from London City, a single‑terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close‑knit team. You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make. This is an airline where your original personality and skills will really shine through.

The role: Accounts Assistant—Commercial, Customer and Reporting

Salary banding: £31,000 – £34,000 per annum

Responsible for maintaining accurate reconciliations and delivering accurate, timely insights. Supports the Finance Business Partner in maintaining strong financial control across Commercial, Customer and Reporting. The finance department plays a critical role within the airline, ensuring robust financial control, accurate reporting and insightful analysis to support operational and commercial decision‑making.

What you’ll do:

• Perform general ledger coding and provide supporting narrative on invoices, analysing charges to ensure accuracy and alignment with colleagues, addressing issues where appropriate.
• Support balance sheet management, completing reconciliation of accounts for scheduled routes along with other direct operating costs, ensuring accuracy and completeness.
• Assist with third‑party supplier contract validation, ensuring forecasts align with contractual terms and identifying discrepancies, following up with actions to relevant teams.
• Monitor revisions to airport charges and forecast assumptions, summarising financial impact for stakeholders.
• Support month‑end close activities with the accountable Finance Business Partner.
• Liaise with the Commercial team to ensure an understanding of and provide accurate provisions for airport incentives.
• Assist with quarterly competitor analysis, gathering and consolidating external financial results.
• Assist the Assistant Finance Business Partner in performing analysis of overhead costs along with commentary and variance investigation.
• Assist with audit requests, ensuring information and supporting documentation are provided within agreed timeframes.
• Support Accounts Payable Assistants with queries and invoice processing as required.
• Maintain the chart of accounts and profit‑centre structures, ensuring alignment with business ownership and reporting requirements.
• Identify and implement workflow improvements to drive efficiencies, maintaining updated process documentation.

What you’ll bring to BA Cityflyer:

Skills / capabilities

• High degree of numeracy and good analytical skills – able to analyse complex data.
• Sound communication skills and ability to communicate clearly, effectively and appropriately at all levels.
• Flexibility and ability to work under defined timescales.
• Excellent attention to detail.
• Ability to build and maintain strong working relationships at all levels with key stakeholders.
• Strong planning and time‑management skills.
• Ability to work effectively on own initiative and as part of a team.

Core traits

• Analytical mindset, able to interpret complex data and provide insights.
• Curious and inquisitive, challenging the status quo.
• Attention to detail.
• Time‑management skills.
• Commercial awareness.
• Organised and self‑motivated.
• Clear and articulate communicator.
• AAT qualified, studying towards a professional qualification or demonstrating a desire to commence professional studies.

Behaviours and attitude

• Role‑models the BA Cityflyer leadership behaviours – Trusting, Curious, Empowering, Courageous, Collaborative.
• Takes ownership and accountability.
• Collaborates effectively with colleagues and stakeholders.
• Seeks opportunities for continuous improvements.
• Proactively identifies and resolves issues.

Your experience:

• AAT qualified or relevant degree or equivalent.
• Computer literate with a sound understanding of MS Excel functionality (ability to develop expertise in lookups and pivot tables).
• Previous experience working within a finance function.
• Sound knowledge of basic accounting principles including double entry, accruals, prepayments and an understanding of relationships between the balance sheet and profit‑and‑loss account.
• Experience of performing account reconciliations.
• Experience using Microsoft Power BI and Power Query (desirable).

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted “Hotline” airfares per year for yourself, friends and family. At BA Cityflyer you’ll have the chance to take on new challenges and progress in the way that feels right for you. We encourage everyone to consider opportunities across the business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be part of our journey to become a Better BA Cityflyer as we continue to connect Britain with the world and the world with Britain. At BA Cityflyer, we are committed to creating a diverse and inclusive workplace where we can all be ourselves. We welcome applications from all genders and across our diverse communities to reflect our global business.

Please note that we no longer require applicants to inform us of current salary or salary expectations, so please leave these blank on the application form. All that we ask is that you have read the salary banding and understand that any offer of employment will be made within the band and taking experience into account.