At a Glance
- Tasks: Deliver a world-class experience in British Airways lounges and manage supplier relationships.
- Company: Join British Airways, the nation's flag carrier with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Shape the future of premium hospitality and redefine luxury travel experiences.
- Qualifications: Experience in hospitality or customer-focused environments and strong problem-solving skills.
The predicted salary is between 28800 - 43200 £ per year.
A career without limits
As the nation\'s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It\'s something we\'ve been doing for over 100 years, ever since we launched the world\'s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It\'s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you\'re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role: Lounge Business Executive- 18 month Fixed Term
Step into a key role at British Airways as a Lounge Business Executive, where you\'ll be instrumental in delivering a world-class experience across our network of British Airways and partner lounges. This is a customer-focused and commercially driven position, perfect for someone passionate about premium hospitality and keen to shape the future of our lounge offering on a global scale.
What You\'ll Do:
Manage the portfolio of British Airways and third-party lounge suppliers, ensuring delivery of an exceptional, consistent experience that surpasses customer expectations.
Act as the day-to-day point of contact for internal teams and external delivery partners, ensuring effective communication and operational alignment.
Oversee all aspects of lounge operations, including maintenance, supplier performance against KPIs and SLAs, food and health safety, and customer communications.
Secure business case approvals for lounge spend in line with British Airways\' financial guidelines.
Utilise customer insight and satisfaction data (CSAT) to inform continuous improvements and elevate the premium lounge experience.
Identify and act on opportunities to optimise cost efficiencies, improve service delivery, and unlock new revenue streams.
Build strong, collaborative relationships with a wide range of stakeholders to influence and deliver business priorities.
What You\'ll Bring to British Airways:
A customer-first mindset with a deep appreciation for premium hospitality standards.
Proven commercial acumen and confidence in managing supplier relationships.
A tenacious and proactive approach to problem-solving and continuous improvement.
Excellent interpersonal skills and the ability to navigate complex stakeholder environments.
Willingness to travel internationally as required.
Your Experience:
Strong background in contract or supplier management, ideally within hospitality, travel, or customer experience-focused environments.
Demonstrated success in driving operational performance and maintaining service excellence.
Familiarity with using customer insight to enhance products and services.
Knowledge of food safety and health and safety standards is an advantage.
Ready to set the standard for luxury travel experiences? Join British Airways and help redefine premium service for millions of travellers around the world.
Apply now and discover the possibilities of a career that takes you further.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It\'s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you\'ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You\'ll also receive up to 30 discounted Hotline\' airfares per year for yourself, friends, and family.
At British Airways you\'ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don\'t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we\'re committed to creating a culture where everyone feels that they can be themselves. We\'re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Lounge Business Executive- 18 month Fixed Term in City of London employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters growth and innovation. As a Lounge Business Executive, you'll enjoy unparalleled staff travel benefits, a commitment to inclusion and diversity, and opportunities for professional development within a globally recognised brand. Join us in redefining premium service and experience a career that truly takes you further.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Business Executive- 18 month Fixed Term in City of London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Lounge Business Executive- 18 month Fixed Term in City of London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at British Airways PLC
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at British Airways PLC. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
