At a Glance
- Tasks: Support frontline teams and ensure smooth operations by deploying resources in real-time.
- Company: Join British Airways, a leader in the aviation industry with a commitment to innovation.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Embrace diversity and inclusion while working in a fast-paced, supportive environment.
- Why this job: Be part of a dynamic team that keeps operations running efficiently and safely.
- Qualifications: Strong communication skills and experience in operational environments are essential.
The predicted salary is between 30000 - 40000 £ per year.
At British Airways, keeping our operation running smoothly depends on how well our plans are delivered in real time. Within our Operations Planning directorate, we turn workforce plans into day‑to‑day operational success. As a Resource Delivery Executive, you’ll play a key role in this – deploying resources, supporting frontline teams and responding to live challenges to help keep the operation running safely and efficiently.
This role sits within the Resource Delivery team, reporting to a Resource Delivery Manager, and focuses on real‑time deployment and operational support.
Planning or Delivery – what's the difference?
Resource Planning is about building the plan – using data to forecast demand, create rosters and make sure everything is in place ahead of time. Resource Delivery is about running the plan – deploying people in real time, handling live issues and keeping the operation moving smoothly on the day.
Work Pattern
This role operates on a 7‑day roster with early, day, and late shifts. Working hours may range between 04:30 and 21:00, including weekend coverage. Shift‑based roles attract additional shift allowance.
What you’ll do
- Review resource requirements for your area, considering skills, shift times and resource availability to ensure optimal coverage.
- Support the delivery of a robust flying schedule for both the workforce and customers.
- Handle on‑day queries from the frontline workforce, providing timely support and resolution.
- Collaborate with Resource Allocation teams to respond quickly to operational challenges.
- Identify and help manage any resourcing risks affecting the operation.
- Work with stakeholders to achieve the best possible outcomes during on‑day events.
- Work in a rostered shift pattern at Waterside, our corporate head office located near Heathrow Terminal 5.
What you’ll bring to British Airways
- A proactive and solutions‑focused mindset, with the ability to adapt in a fast‑paced operational environment.
- Strong attention to detail and a commitment to delivering accurate, high‑quality outputs.
- A collaborative approach, with the ability to build effective relationships across multiple teams and stakeholders.
- Confidence using digital tools, systems and emerging technologies (including AI) to support data analysis, improve efficiency and enhance decision‑making.
- Excellent communication skills, with the ability to handle frontline queries professionally and effectively.
- Resilience and flexibility, with a positive, can‑do attitude and a focus on supporting colleagues and customers.
Your experience
- Strong verbal and written communication skills with the ability to handle frontline queries effectively – Essential.
- Experience in an operational, planning or administrative environment with strong attention to detail – Essential.
- Emotionally resilient and comfortable working in a dynamic, fast‑changing, 24/7 environment – Essential.
- Strong organisational skills with the ability to prioritise under pressure – Essential.
- Personable and approachable, with the ability to support colleagues and share best practice – Desirable.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Resource Delivery Executive in London employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our corporate head office near Heathrow Terminal 5. As a Resource Delivery Executive, you'll enjoy competitive benefits including extensive staff travel perks, a commitment to your professional growth, and a culture that values diversity and inclusion. Join us to be part of a team that not only supports operational excellence but also fosters personal development and a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Delivery Executive in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like British Airways PLC and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at British Airways PLC!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like British Airways PLC keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Resource Delivery Executive in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to British Airways PLC:This is your chance to really connect with the team at British Airways PLC. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at British Airways PLC
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with British Airways PLC.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show British Airways PLC that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at British Airways PLC. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
