At a Glance
- Tasks: Lead data governance to ensure customer data is accurate, trusted, and compliant.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Shape the future of customer data management in a globally recognised airline.
- Qualifications: Experience with GDPR, data governance, and strong communication skills required.
The predicted salary is between 65000 - 78000 £ per year.
A career without limits
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
Data Governance Lead
Data has the power to transform every customer journey and this role is at the heart of making that happen.
As our Data Governance Lead, you'll help shape how customer data is managed, protected and used across British Airways.
Working within our Commercial team, you'll lead the governance of customer data, ensuring it remains accurate, trusted and compliant while supporting better decision-making across the business.
You'll collaborate with teams spanning CRM, Technology, Cyber Security, Legal and Privacy, helping us unlock the value of data while keeping our customers' trust at the centre of everything we do.
Ready to influence how one of the world's most recognised airlines manages its customer data?
This could be the opportunity for you!
What you'll do
- Lead Data Governance activities across customer data domains.
- Define, implement and continuously improve data governance policies, standards and processes.
- Partner with Data Governance leads across British Airways to drive a consistent enterprise-wide approach.
- Champion data quality, compliance, security and ethical use of customer information.
- Support key governance initiatives across areas such as AI, Gen AI and data sharing.
- Define customer data policies and help ensure alignment with privacy regulations and business objectives.
- Establish and maintain data classification, security and compliance standards.
- Drive improvements in customer data quality, accuracy and consistency.
- Ensure customer data definitions and standards are applied consistently across business processes.
- Protect CRM data quality and consent accuracy.
- Support data subject rights requests and customer privacy activities in partnership with the Data Protection team.
- Provide strategic oversight of customer data, helping teams better understand, manage and govern it.
What you'll bring to British Airways
You're someone who sees the bigger picture but never loses sight of the detail.
You enjoy bringing people together, influencing decisions and helping teams navigate complex challenges.
You'll be comfortable translating technical concepts into language everyone can understand and confident building strong relationships across a wide range of stakeholders.
Curious about the future of data, technology and AI?
So are we!
We're looking for someone who can combine strategic thinking with a practical, customer-focused approach and a passion for doing what's right.
Your experience
- Strong experience working with GDPR and broader privacy frameworks.
- Ability to explain technical controls and data concepts to non-technical audiences.
- Experience leading or supporting Data Governance activities within a large organisation is desirable.
- Experience with Master Data Management (MDM) and/or Customer Data Platforms (CDP) is advantageous.
- Proven ability to work across multiple teams and influence a broad stakeholder network.
- Experience developing or embedding governance, quality or compliance frameworks for data.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
You'll also receive up to 30 discounted Hotline' airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don't expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.
Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves.
We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
#J-18808-Ljbffr
Data Governance Lead in London employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Heathrow where every team member is valued and empowered to reach their full potential. With competitive salaries, extensive staff travel benefits, and a strong commitment to inclusion and diversity, we foster a culture of continuous improvement and professional growth. Join us in delivering world-class service while enjoying the unique advantages of working for the nation's flag carrier, where your ambition can truly take flight.
StudySmarter Expert Advice🤫
We think this is how you could land Data Governance Lead in London
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like British Airways PLC!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Data Governance Lead at British Airways PLC.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like British Airways PLC.
✨Apply Directly through Our Website
When you find a suitable opening like Data Governance Lead at British Airways PLC, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Data Governance Lead in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at British Airways PLC, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at British Airways PLC. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at British Airways PLC
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at British Airways PLC!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
