Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the transformation of our CRM platform and enhance customer experience.
- Company: Join British Airways, a leader in the travel industry with a focus on innovation.
- Benefits: Enjoy fantastic staff travel perks, discounts, and opportunities for personal growth.
- Other info: Collaborative culture that values your development and ideas.
- Why this job: Shape the future of customer engagement and elevate your career with us.
- Qualifications: Strong CRM and Salesforce skills, with a knack for strategic thinking.
The predicted salary is between 60000 - 80000 £ per year.
British Airways PLC is seeking a Tribe Business Lead - CRM Platform to shape a modern CRM ecosystem. This pivotal role requires strong CRM and Salesforce expertise, where you will define and drive product strategy, prioritize customer value, and engage with senior stakeholders.
The position offers a collaborative environment where both personal and professional development is encouraged, alongside excellent staff travel benefits and discounts. If you're ready to take your career to new heights, join British Airways and help us connect Britain with the world.
CRM Platform Tribe Lead — Transforming Customer Experience in London employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Platform Tribe Lead — Transforming Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into CRM trends and Salesforce updates. We want to show that you’re not just a candidate, but a thought leader ready to shape the future of customer experience.
✨Tip Number 3
Practice your pitch! We need to clearly articulate how your skills align with the role. Focus on how you can drive product strategy and prioritise customer value – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM Platform Tribe Lead — Transforming Customer Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CRM and Salesforce expertise we're looking for. Highlight any relevant projects or roles that showcase your ability to drive product strategy and engage with stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer experience and how your background makes you the perfect fit for this role. Be sure to mention specific examples that demonstrate your capabilities.
Showcase Your Collaborative Spirit: Since we value collaboration, make sure to include examples of how you've worked effectively in teams. Whether it's leading a project or contributing to group discussions, let us know how you thrive in a team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at British Airways PLC
✨Know Your CRM Inside Out
Make sure you brush up on your CRM and Salesforce knowledge. Understand the latest trends and features in CRM systems, especially those relevant to British Airways. Being able to discuss how you can leverage these tools to enhance customer experience will definitely impress.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to defining and driving product strategy. Think of examples where you've prioritised customer value in past roles. This will demonstrate your ability to think critically and strategically, which is key for this position.
✨Engage with Stakeholders
Since the role involves engaging with senior stakeholders, be ready to talk about your experience in stakeholder management. Share specific instances where you successfully navigated complex relationships and drove collaboration to achieve results.
✨Emphasise Personal and Professional Growth
British Airways values personal and professional development, so come prepared to discuss how you’ve pursued growth in your career. Whether it’s through training, mentorship, or new projects, showing your commitment to continuous improvement will resonate well.