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- Tasks: Lead and inspire a diverse team to deliver exceptional customer service.
- Company: Major UK airline known for its commitment to excellence.
- Benefits: Full-time position with competitive salary and travel perks.
- Why this job: Join a dynamic team and shape the future of air travel.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: On-site role at Heathrow with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A major airline in the UK is seeking a Cabin Crew Manager to lead and inspire a diverse team of Cabin Crew, ensuring exceptional customer service and operational standards are met. The role involves performance management, recruitment, and continuous improvement to create a high-performing and inclusive culture.
Ideal candidates should have proven people leadership experience, excellent communication skills, and the ability to make decisions under pressure. This is a full-time position based on-site at Heathrow airport, with no hybrid or remote options.
Cabin Crew Manager — Lead, Develop & Inspire Elite Service in London employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cabin Crew Manager — Lead, Develop & Inspire Elite Service in London
✨Tip Number 1
Network like a pro! Connect with current and former cabin crew members on LinkedIn or at industry events. They can provide insider info about the role and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common questions specific to cabin crew management. Think about scenarios where you've led a team or improved service standards, and be ready to share those stories!
✨Tip Number 3
Show your passion for customer service! During interviews, highlight your commitment to creating an exceptional experience for passengers. Share examples of how you've inspired teams to go above and beyond.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cabin Crew Manager — Lead, Develop & Inspire Elite Service in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your people leadership experience. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your ability to lead under pressure.
Communicate Clearly: Excellent communication skills are key for this role. Use clear and concise language in your application. We appreciate a well-structured response that gets straight to the point while still reflecting your personality.
Focus on Customer Service: Since exceptional customer service is at the heart of this position, include any relevant experiences where you’ve gone above and beyond for customers. We love hearing about your passion for creating memorable experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Airways PLC
✨Know the Airline Inside Out
Before your interview, make sure you research the airline thoroughly. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Cabin Crew Manager, you'll need to demonstrate your people leadership experience. Prepare specific examples of how you've led teams, managed performance, and inspired others. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making skills under pressure. Think about past experiences where you had to resolve conflicts or improve service standards, and be ready to discuss how you handled those situations.
✨Emphasise Communication and Inclusivity
Highlight your excellent communication skills and your commitment to creating an inclusive culture. Be prepared to discuss how you would foster diversity within the team and ensure everyone feels valued and heard.
