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- Tasks: Lead and inspire a diverse team of Cabin Crew to deliver exceptional service.
- Company: Join British Airways, a leader in the aviation industry with a commitment to excellence.
- Benefits: Enjoy fantastic staff travel perks, competitive salary, and opportunities for growth.
- Why this job: Make a real impact on colleague and customer experiences in a dynamic environment.
- Qualifications: Proven leadership skills, excellent communication, and a passion for developing others.
- Other info: Embrace a culture of inclusion and diversity while advancing your career.
The predicted salary is between 36000 - 60000 £ per year.
The role requires you to lead, coach, and inspire our Cabin Crew to deliver exceptional customer service, maintain our reputation for safety and security, and reach new heights of excellence. You will play a pivotal role in shaping both the colleague and customer experience.
You will take full responsibility for driving engagement, development, and performance, ensuring our Cabin Crew feel valued, supported, and inspired to deliver the very best onboard service. This is a highly visible and influential leadership role, requiring confident decision-making, resilience, and the ability to navigate complex people and operational challenges in a fast-paced environment.
As a trusted point of contact, you will provide guidance and support on both professional and personal matters while role-modelling inclusive leadership, accountability, and excellence.
Please note: This role requires 7-day coverage, including some weekend working. It is not a hybrid or remote role and is based in our Heathrow operational campus.
What you’ll do:
- Lead all stages of the crew lifecycle, including recruitment, onboarding and offboarding, probation reviews, promotions, training, and talent development.
- Use data-driven insights to understand performance trends, hold regular reviews, and implement strategies that improve customer experience, productivity, and engagement.
- Foster a high-performing, inclusive culture through timely recognition, meaningful feedback, and development opportunities.
- Build strong, trusting relationships where colleagues feel heard, valued, and supported.
- Maintain a visible leadership presence across operational hubs, supporting day-to-day operations and key initiatives.
- Provide on-the-day people leadership, addressing incidents, welfare concerns, and complex people matters with sound judgment.
- Support Cabin Crew following onboard or down-route incidents through post-incident care and debriefs.
- Develop and maintain effective working relationships with Cabin Crew Trade Unions.
- Contribute to wider projects and initiatives, supporting continuous improvement across the Cabin Crew community.
What you’ll bring to the role:
- Proven people leadership and performance management experience.
- A customer champion, with a clear focus on performance and continuous improvement.
- Excellent communication and influencing skills.
- Confidence to challenge constructively and manage ambiguity.
- A resilient, solution-focused approach.
- Flexibility and adaptability in leadership style.
- Demonstrated experience in coaching and developing others.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. Our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
At British Airways, you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities across our business to help you develop and progress.
Inclusion & Diversity: At British Airways, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different.
Inclusion and diversity is a key driver of innovation, and we’re committed to creating a culture where everyone feels that they can be themselves.
Cabin Crew Manager in London employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cabin Crew Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into British Airways' values and mission. This will help you align your answers with what they care about, showing you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for interviewers to see your impact.
✨Tip Number 3
Network like a pro! Reach out to current or former Cabin Crew Managers on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and potentially a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Cabin Crew Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Cabin Crew Manager role, make sure to highlight your leadership experience. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your ability to lead and motivate others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who understand what we’re looking for and can connect their background to our needs.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for customer service and how you’ve made a difference in previous roles. This is your chance to show us who you are beyond just your qualifications!
Apply Through Our Website: Make sure to apply through our official website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at British Airways PLC
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of Cabin Crew Manager. Be ready to share specific examples of how you've inspired and developed teams in the past, as this will show your potential employer that you can lead effectively.
✨Demonstrate Customer Focus
As a Cabin Crew Manager, being a customer champion is crucial. Prepare to discuss how you've previously improved customer experiences and how you plan to maintain high standards in service delivery. Use data-driven insights to back up your strategies and show that you understand the importance of performance improvement.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex people matters or delivering difficult messages. Think of scenarios where you've successfully built trusting relationships and be ready to share those stories.
✨Prepare for Situational Questions
Expect to face situational questions that assess your resilience and decision-making skills under pressure. Think of examples where you've had to balance multiple priorities or navigate ambiguity. Highlight your solution-focused approach and how you’ve managed to keep your team engaged and motivated during challenging times.
