At a Glance
- Tasks: Lead crisis management and ensure business continuity for British Airways.
- Company: Join British Airways, a leader in the airline industry with a focus on resilience.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact by shaping how we respond to unexpected challenges.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
What happens when the unexpected hits an airline? Who keeps everything moving, protects the brand and makes sure customers and colleagues are looked after? That's where this role comes in.
Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. From major operational events to evolving global risks, this team keeps the airline ready for anything and able to respond with confidence when it matters most. It’s a visible, high‑impact role. One day could be shaping long‑term resilience strategy; the next, supporting a live operational response. No two days the same – but every day critical!
What you’ll do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Make sure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents – calm, clear, decisive
- Keep improving how BA prepares, responds and recovers
- Test and exercise plans so readiness isn’t just theoretical
- Stay ahead of regulatory and compliance requirements
- Step into live operational incidents when needed
What you’ll bring to British Airways
- A leader who stays calm when it counts. Someone who can cut through complexity, bring people together and keep momentum going – even when the path isn’t clear.
- Strong instincts, sound judgement and the confidence to challenge and improve how things are done. Comfortable operating at pace, influencing senior stakeholders and turning ideas into action.
- Clear thinking. Clear communication. And the ability to build trust quickly – especially when the pressure’s on!
Your experience
- Leadership experience in a fast‑moving, operational environment
- Strong stakeholder management across different teams and levels
- Exposure to regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Awareness of relevant regulation or emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Able to travel internationally at short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation (nice to have)
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Business Resilience Manager in London employer: British Airways PLC
British Airways is an exceptional employer that values its employees and offers a dynamic work environment where no two days are the same. With access to fantastic staff travel benefits, opportunities for personal and professional growth, and a strong commitment to inclusion and diversity, you will be part of a team that is dedicated to resilience and excellence in the airline industry. Join us to make a meaningful impact while enjoying a rewarding career in a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Business Resilience Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. Ask them about their experiences and any tips they might have for landing the Business Resilience Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on crisis management scenarios. Think of examples from your past where you’ve led a team through tough times. We want to see how you stay calm under pressure and make decisions that matter!
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your experience in motivating teams and driving change. We’re looking for someone who can cut through complexity and keep everyone focused, so share those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining British Airways and being part of our journey.
We think you need these skills to ace Business Resilience Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Resilience Manager role. Highlight your leadership experience and any relevant crisis management skills that align with what we’re looking for at British Airways.
Showcase Your Experience:Don’t just list your past jobs; tell us how your experiences have prepared you for this high-impact role. Use specific examples of how you've handled disruption or led teams in fast-paced environments to demonstrate your capabilities.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We want to see your thought process and how you communicate under pressure, so make every word count.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at British Airways!
How to prepare for a job interview at British Airways PLC
✨Know Your Resilience Frameworks
Familiarise yourself with various resilience and crisis management frameworks before the interview. Be ready to discuss how you would apply these in real-world scenarios, especially in an airline context. This shows you understand the complexities of the role.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in high-pressure situations. Think about times when you motivated a team or made critical decisions during a crisis. This will demonstrate your ability to stay calm and decisive when it counts.
✨Understand Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you've successfully influenced senior stakeholders in the past. This is crucial for the role, as you'll need to build trust quickly and keep everyone aligned during disruptions.
✨Stay Current on Regulations
Make sure you're up to date with relevant regulations and compliance requirements in the aviation industry. Being knowledgeable about these aspects will show your commitment to keeping the airline prepared and compliant, which is key for the Business Resilience Manager role.
