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- Tasks: Lead the delivery of innovative baggage systems at Heathrow, ensuring operational excellence.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on millions of customers' journeys every day.
- Qualifications: Experience in baggage systems or complex operations, strong project management skills.
- Other info: Be part of a diverse team committed to innovation and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.
The role: Baggage Systems Delivery Manager at British Airways - Heathrow
What you'll do:
- Deliver the Baggage Strategy working with key stakeholders from across different directorates in delivery of the Baggage Proposition, bringing BA's long term Baggage Strategy to life, identifying smarter, future ready opportunities.
- Lead the safe, efficient delivery and integration of BHS changes across multiple terminals.
- Develop robust project plans, resource models and delivery timelines.
- Work in close partnership with Heathrow Airport, various technical/engineering teams, suppliers and operational colleagues.
- Proactively manage operational, technical and financial risks across multiple projects.
- Ensure all changes meet aviation safety, regulatory and airport standards.
- Drive continuous improvement from our partners/suppliers to reduce delays, outages and improve throughput of the BHS across T3 & T5.
- Provide clear reporting against service levels and performance targets.
- Troubleshoot live issues during project phases and develop robust mitigation to protect our operation and customers.
What you'll bring to British Airways:
- Experience working with baggage systems or within a complex operational environment (preferably airport).
- Strong project management skills with the ability to plan, prioritise and deliver.
- Confidence interpreting engineering, systems or technical data.
- Influencing skills across multiple organisations and stakeholder groups.
- Strategic thinking with an eye on long term performance and resilience.
- A collaborative, proactive and safety first mindset.
- Eligibility for an Airside pass.
- Experience in Heathrow baggage or ramp operations (strongly advantageous).
Why British Airways?
Join a team that prides itself on professionalism, ambition and delivering for our customers. At BA, you'll enjoy:
- The chance to shape a critical part of our Heathrow operation and wider Baggage Network.
- A technically advanced environment at the forefront of aviation engineering.
- Real opportunities to grow, develop and broaden your expertise.
- The opportunity to impact the experience of millions of customers every year.
Ready to make a difference? Join us in delivering operational excellence – every customer, every journey, every bag. Apply today and help shape the future of British Airways.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either!
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
We reserve the right to close this campaign early should we receive a high volume of applications.
Baggage Systems Delivery Manager in London employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Systems Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research British Airways' baggage systems and recent projects. Show them you’re not just another candidate but someone who’s genuinely interested in their operations.
✨Tip Number 3
Practice your STAR technique for behavioural questions. Think of specific examples from your past experiences that showcase your project management skills and how you’ve tackled challenges in complex environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BA team and ready to take on the challenge.
We think you need these skills to ace Baggage Systems Delivery Manager in London
Some tips for your application 🫡
Show Your Passion for Baggage Systems: When writing your application, let us see your enthusiasm for baggage systems and operational excellence. Share any relevant experiences that highlight your skills in managing complex projects and working in fast-paced environments.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Baggage Systems Delivery Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Your Collaborative Spirit: We value teamwork at British Airways, so don’t forget to mention your ability to work with various stakeholders. Share examples of how you've successfully collaborated with different teams to achieve common goals.
Apply Through Our Website: For the best chance of success, make sure to apply through our official website. This way, your application will be processed efficiently, and you'll be one step closer to joining our amazing team!
How to prepare for a job interview at British Airways PLC
✨Know Your Baggage Systems
Make sure you brush up on your knowledge of baggage systems and operations. Familiarise yourself with the latest technologies and trends in the industry, especially those relevant to Heathrow. This will not only show your passion for the role but also your commitment to operational excellence.
✨Master Project Management Skills
Since the role requires strong project management skills, be prepared to discuss your experience in planning, prioritising, and delivering projects. Bring examples of how you've successfully managed timelines and resources in previous roles, particularly in complex environments like airports.
✨Showcase Your Collaborative Spirit
British Airways values collaboration across various teams. Be ready to share instances where you've worked closely with stakeholders or technical teams to achieve a common goal. Highlight your influencing skills and how you've navigated challenges in a multi-organisational setting.
✨Think Long-Term and Strategically
Demonstrate your strategic thinking by discussing how you approach long-term performance and resilience in projects. Prepare to talk about how you identify opportunities for improvement and how you’ve implemented changes that have had a lasting impact on operations.
