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- Tasks: Lead innovation and transformation initiatives to enhance operations at Heathrow.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Make a real impact by driving change and improving colleague experiences.
- Qualifications: Experience in change management and a passion for innovation required.
- Other info: Embrace diversity and inclusion while shaping the future of air travel.
The predicted salary is between 36000 - 60000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
The Heathrow Support Team provides essential people-related support to line managers and colleagues across Heathrow, ensuring consistent, efficient and compliant delivery of core people processes. As the Innovation Lead for the Heathrow Support Team (HST), you will drive the end-to-end delivery of transformation and continuous improvement initiatives that enhance operational excellence and the colleague experience at Heathrow. You will champion a culture of agility, collaboration, and innovation—ensuring HST is equipped to lead, adapt, and thrive in a dynamic airport environment.
Please note, this role is not approved for an international assignment.
What you’ll do:
- You will be responsible for creating and implementing a plan to embed change, enhance processes, and incorporate automation, aiming to achieve tangible improvements within our Heathrow Support Team Transformation.
- Process Improvement & Operational Excellence: Identify, prioritise, and deliver process improvement projects that streamline operations, improve efficiency and enhance service delivery. Use data analytics, AI, and root-cause analysis to uncover inefficiencies and implement sustainable solutions in collaboration with the Leadership Team. Foster a culture of continuous improvement, encouraging team members to challenge the status quo and contribute ideas for operational enhancements.
- Technology Innovation & Automation: Lead the establishment of innovation trials or pilot programmes within HST to test and scale new solutions. Collaborate with BA Digital, IT, and external partners to ensure seamless integration of technology and automation initiatives.
- Change Management & Engagement: Develop and implement communication and change management plans to foster buy-in and engagement with change. Act as a change ambassador, supporting change champions and subject-matter experts within HST.
- Collaboration & Strategic Alignment: Serve as a strategic connector between HST and wider business functions, ensuring transformation initiatives align with Heathrow’s operational priorities, customer service and people goals. Partner with adjacent business areas to influence and embed change impacting HST from across the organisation. Participate in relevant risk and governance boards, ensuring compliance, risk mitigation and alignment.
What you’ll bring to British Airways:
- Ability to align change and improvement initiatives to BA’s strategic priorities.
- Demonstrated ability to lead through ambiguity and drive behavioural change at scale, using structured change methodologies.
- Proficient in using AI-driven data and analytics to identify improvement opportunities, measure impact and inform decision-making.
- Excellent interpersonal skills with a proven track record to communicate, influence and negotiate.
- Proven ability to lead cross-functional change forums, ensuring consistent execution and adaptation of transformation strategies.
- Comfortable working with digital tools and platforms (e.g., Microsoft Copilot, PowerBI) to support transformation delivery and continuous improvement.
- Drives a culture of innovation and continuous improvement.
Your experience:
- Proven track record of implementing change management strategies that generate measurable value for the organisation.
- Familiarity with portfolio management software is preferred.
- Skilled in creating and executing engagement plans focused on change initiatives.
- Experience integrating automation and digital technologies into operational processes.
Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Heathrow Support Team - Innovation Lead (12 months FTC) employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heathrow Support Team - Innovation Lead (12 months FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. British Airways loves innovation and collaboration, so think of examples from your past that showcase these traits. Show them you’re a perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your skills align with the role of Innovation Lead. Focus on your experience with process improvement and change management—make it sound effortless!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at British Airways.
We think you need these skills to ace Heathrow Support Team - Innovation Lead (12 months FTC)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of the Heathrow Support Team and driving innovation. Share why this position speaks to you and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your experience with change management, process improvement, and technology innovation. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and ideas. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about British Airways and our values.
How to prepare for a job interview at British Airways PLC
✨Know Your Stuff
Before the interview, dive deep into British Airways' values and recent innovations. Understand their commitment to operational excellence and how your experience aligns with their goals. This will help you speak confidently about how you can contribute as the Innovation Lead.
✨Showcase Your Change Management Skills
Prepare specific examples of past projects where you've successfully implemented change management strategies. Highlight measurable outcomes and how you engaged stakeholders. This will demonstrate your ability to drive transformation in a dynamic environment.
✨Emphasise Collaboration
British Airways values teamwork, so be ready to discuss how you've worked cross-functionally in previous roles. Share stories that illustrate your ability to connect with different teams and influence positive change, showcasing your interpersonal skills.
✨Be Data-Driven
Familiarise yourself with AI-driven data analytics tools like PowerBI. Be prepared to discuss how you've used data to identify inefficiencies and implement solutions. This will show that you're not just innovative but also grounded in measurable results.