British Airways is seeking a visionary Head of Innovation and Agentic Experience to drive the next generation of digital customer interactions across BA.com, the app, and partner platforms.
You will lead the strategy for AI-powered and conversational experiences, collaborate with Commercial, Customer, Digital and Technology teams, and translate ideas into scalable products that delight millions of customers worldwide.
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Head of AI-Driven Customer Experience employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer that values diversity and innovation. As a Commercial Proposition Specialist, you'll enjoy a dynamic work environment where your contributions directly impact customer experiences and business performance. With fantastic staff travel benefits, opportunities for personal growth, and a commitment to inclusivity, you'll find a rewarding career that truly takes you places.
