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- Tasks: Transport passengers safely and provide top-notch customer service during their journey.
- Company: Join British Airways, a leading airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team that connects Britain with the world.
- Qualifications: Must hold a valid PCV licence and have excellent communication skills.
- Other info: Flexible shifts with a supportive and inclusive work environment.
The predicted salary is between 24000 - 36000 £ per year.
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
The role details:
Are you passionate about providing excellent customer service? As a member of the Ground Transport Team, you will be responsible for safely transporting our customers and colleagues and ensuring their journey is seamless. We are looking for colleagues who are customer oriented, safety focused and committed to the highest standards to join our team.
We have a number of opportunities to join the Ground Transport Service Team as a Ground Transport Service Agent (GTS) - Ground Operations Agent Level. The Ground Transport Service Agent role is vital to our Heathrow Operations Team.
If you are ready to take your career to new heights and become an essential part of British Airways’ ground operations, we want to hear from you!
Please note to be eligible for this opportunity you must hold a current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with zero points and if successful you will be required to conduct a practical driving assessment on either the 9th, 10th or 11th of February 2026 and have availability to start the role on May 2026. This vacancy may close earlier than the stated deadline if we receive a sufficient number of applications.
Appointment to this role is subject to the successful completion of a Drug & Alcohol test, in line with company policy, which will be required after the first stage of the recruitment process.
Also, please note that this role is not full time with a 37.5 working hours a week and a shift pattern, following a 7 days on / 3 days off and 7 days on / 4 days off; this role is not approved for an international assignment.
What you’ll do:
- Safely transport passengers and colleagues using our fleet of vehicles
- Maintain the highest standards of customer service throughout each journey
- Ensure compliance with all safety regulations and company protocols
- Professionally represent British Airways in all interactions
- Manage time-sensitive transportation schedules with precision and care
- Perform pre-trip vehicle inspections and report any maintenance issues
- Assist passengers with luggage and provide supportive, friendly service
What you’ll bring to British Airways:
- Unrestricted right to live and work in the UK
- Ability to acquire and retain an airside ID
Your experience:
- Excellent interpersonal and communication skills
- Proven resilience to handle outdoor shift work in varying weather conditions
- Strong commitment to safety and customer satisfaction
- Ability to work flexible shifts, including early mornings, late evenings, and weekends
Please note to be eligible for this opportunity you MUST have the following:
- A current Passenger Carrying Vehicles (PCV) DVLA Cat D licence with 2 years driving experience
- Manual and automatic driving licence
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Ground Transport Service Agent employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ground Transport Service Agent
✨Tip Number 1
Get to know the company! Research British Airways and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews or assessments, run through common questions and scenarios you might face as a Ground Transport Service Agent. This will help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at job fairs. They can provide insider tips and maybe even put in a good word for you when applying through our website.
✨Tip Number 4
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you're the perfect fit for the role.
We think you need these skills to ace Ground Transport Service Agent
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing excellent customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about making every journey seamless!
Highlight Your Safety Focus: Safety is a top priority for us at British Airways. Make sure to emphasise any experience you have with safety protocols or regulations in your application. This will show that you're not just about getting the job done, but doing it safely and responsibly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Ground Transport Service Agent role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. It’ll make a big difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role and the application process right there!
How to prepare for a job interview at British Airways PLC
✨Know Your Stuff
Before the interview, make sure you understand British Airways' values and the specifics of the Ground Transport Service Agent role. Familiarise yourself with their commitment to customer service and safety standards, as these will be key topics during your chat.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your alignment with the company's focus on customer satisfaction.
✨Be Ready for Practical Assessments
Since this role involves driving, be prepared for practical assessments. Brush up on your driving skills and ensure your PCV licence is in order. You might also want to review safety protocols and vehicle inspection procedures, as these could come up in conversation.
✨Embrace Flexibility
Highlight your ability to work flexible shifts, including early mornings and weekends. Share any relevant experiences that showcase your resilience and adaptability, especially in outdoor environments. This will show that you're ready to meet the demands of the role head-on.
