At a Glance
- Tasks: Lead crisis management and resilience strategies for a major airline.
- Company: Join British Airways, a leader in the aviation industry.
- Benefits: Enjoy staff travel perks, competitive salary, and career development opportunities.
- Other info: Embrace diversity and inclusion while shaping the future of air travel.
- Why this job: Make a real impact by ensuring operational readiness during disruptions.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
What happens when the unexpected hits an airline? Who keeps everything moving, protects the brand and makes sure customers and colleagues are looked after? That's where this role comes in. Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. From major operational events to evolving global risks, this team keeps the airline ready for anything and able to respond with confidence when it matters most. It’s a visible, high‑impact role. One day could be shaping long‑term resilience strategy; the next, supporting a live operational response. No two days the same – but every day critical!
What you’ll do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Make sure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents – calm, clear, decisive
- Keep improving how BA prepares, responds and recovers
- Test and exercise plans so readiness isn’t just theoretical
- Stay ahead of regulatory and compliance requirements
- Step into live operational incidents when needed
What you’ll bring to British Airways
- A leader who stays calm when it counts.
- Someone who can cut through complexity, bring people together and keep momentum going – even when the path isn’t clear.
- Strong instincts, sound judgement and the confidence to challenge and improve how things are done.
- Comfortable operating at pace, influencing senior stakeholders and turning ideas into action.
- Clear thinking. Clear communication. And the ability to build trust quickly – especially when the pressure’s on!
Your experience
- Leadership experience in a fast‑moving, operational environment
- Strong stakeholder management across different teams and levels
- Exposure to regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Awareness of relevant regulation or emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Able to travel internationally at short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation (nice to have)
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Global Resilience & Crisis Leader employer: British Airways PLC
British Airways is an exceptional employer that values its people and fosters a dynamic work culture where every team member plays a crucial role in ensuring operational resilience. With access to outstanding staff travel benefits, opportunities for personal and professional growth, and a strong commitment to inclusion and diversity, employees are empowered to thrive in a fast-paced environment while making a meaningful impact on the airline's operations. Join us in shaping the future of air travel and be part of a team that is dedicated to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Global Resilience & Crisis Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the airline's resilience strategies. Brush up on crisis management scenarios and think about how you would handle them. We want to see your clear thinking and calmness under pressure!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams in high-pressure situations. Remember, we’re looking for someone who can cut through complexity and keep momentum going!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the British Airways family and ready to take on new challenges.
We think you need these skills to ace Global Resilience & Crisis Leader
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your leadership experience. We want to see how you've motivated teams and driven change in fast-paced environments. Share specific examples that demonstrate your ability to stay calm under pressure and lead effectively.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Use the job description as a guide and align your skills and experiences with what we’re looking for in a Global Resilience & Crisis Leader.
Communicate Clearly:Clear communication is key in this role, so make sure your application reflects that. Keep your language straightforward and concise. We appreciate candidates who can convey their thoughts clearly, especially when discussing complex topics like crisis management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at British Airways PLC
✨Know Your Resilience Frameworks
Familiarise yourself with various resilience and crisis management frameworks before the interview. Be ready to discuss how you would design and embed these frameworks in a real-world context, especially within an airline environment.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in fast-paced operational settings. Think of situations where you motivated a team or made critical decisions under pressure, as this role demands calmness and clear communication.
✨Understand Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you’ve influenced senior stakeholders in previous roles and how you plan to build strong relationships across different teams at British Airways.
✨Stay Current on Regulations
Research relevant regulations and compliance requirements related to crisis management and business continuity. Being knowledgeable about these will show your commitment to staying ahead and ensuring the airline is always prepared for any disruption.
