At a Glance
- Tasks: Design unforgettable in-flight hospitality experiences for millions of customers.
- Company: Join British Airways, a leading airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact on customer experiences and shape the future of hospitality.
- Qualifications: Passion for hospitality, strong communication skills, and experience in high-quality service environments.
The predicted salary is between 33300 - 40700 £ per year.
A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
Hospitality Design Executive
At British Airways, we believe exceptional hospitality has the power to turn a journey into a memorable experience. We're looking for a passionate and innovative
Hospitality Design Executive to help shape the future of our onboard customer proposition.
Working as part of our Customer Experience team, you'll play a pivotal role in designing the holistic end-to-end in-flight hospitality experiences that millions of customers enjoy every year across our global network.
From premium dining concepts and service standards to customer experience innovations, you'll help create distinctive moments that strengthen our reputation as one of the world's leading airlines.
If you're passionate about hospitality, thrive on bringing ideas to life, and want to influence how customers experience British Airways in the air, this is an exciting opportunity to make a real impact!
- What you’ll do
- Develop differentiated hospitality standards and service propositions aligned to our customer experience vision and strategy.
- Design the end-to-end hospitality experience across either premium or non-premium cabins, working closely with both inflight and ground-based teams.
- Work closely with development teams to define onboard soft product experiences and ensure consistent delivery within agreed budgets.
- Provide hospitality insight to Aircraft Interiors teams on customer-facing cabin products, helping drive consistency and reduce operational complexity.
- Support the development and delivery of internal and external communication plans relating to designed experiences.
- Participate in change programmes and business improvement projects, ensuring solutions are operationally deliverable and support desired customer and commercial outcomes.
- Analyse customer feedback, competitor activity and commercial performance data to identify opportunities that enhance customer satisfaction and revenue performance.
- What you’ll bring to British Airways
You bring a passion for exceptional hospitality and customer experience, with a genuine desire to create memorable moments for customers.
You are a confident communicator who can build strong relationships across a wide range of stakeholders and influence positive outcomes.
Your experience will be evident through your ability to balance creativity with operational practicality, ensuring ideas can be translated into consistent and scalable customer experiences.
As someone who thrives in a fast-paced environment you will confidently manage multiple priorities while maintaining attention to detail.
You are comfortable analysing data and customer insights to inform decisions and improve performance.
Above all, you’ll share our commitment to putting customers at the heart of everything we do and will be excited by the opportunity to shape hospitality experiences that reinforce British Airways' position as a premium global airline.
- Your experience
- Ideally qualified to diploma level in Hotel Management or a related discipline.
- Strong hospitality industry experience, ideally within luxury hotels, premium restaurants or other high-quality service environments.
- Experience delivering exceptional guest experiences within hospitality or customer-focused industries.
- Airline experience, including leadership responsibility and knowledge of the product lifecycle, would be advantageous.
- Previous cabin crew leadership experience would be beneficial.
- Strong knowledge of food and beverage operations, trends and hospitality standards.
- Good understanding of quality management and risk management principles.
- Experience working on complex change or transformation projects that deliver customer and commercial value.
- Demonstrated project management skills with the ability to manage multiple priorities and deliver to agreed timescales.
- Experience using data, reporting and analysis to support decision-making and drive improvements.
- Proficient in Microsoft Office applications, including Word, Power Point and Excel. Figma would be advantageous.
- Understanding of digital technologies, platforms and data-driven solutions that enhance customer experience and operational effectiveness.
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.
Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Hospitality Design Executive in England employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer that values diversity and innovation. As a Commercial Proposition Specialist, you'll enjoy a dynamic work environment where your contributions directly impact customer experiences and business performance. With fantastic staff travel benefits, opportunities for personal growth, and a commitment to inclusivity, you'll find a rewarding career that truly takes you places.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Design Executive in England
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like British Airways PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to British Airways PLC
Don't be shy about reaching out to British Airways PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Design Executive in England
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about British Airways PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at British Airways PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
