Cabin Crew Support Manager in England

A career without limits. As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we've been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Cabin Crew Support Manager. As a Cabin Crew Support Manager, you’ll lead and develop a high-performing team responsible for delivering effective support, operational readiness and workforce insight across Cabin Crew. You’ll balance the needs of our people with operational priorities, using strong leadership, coaching and judgement to build capability, recognise great performance and address performance challenges.

What you'll do:

• Working collaboratively with stakeholders across the business, you’ll manage resources effectively, strengthen operational resilience and create an environment where colleagues are supported to perform at their best and make informed decisions about their development and career.
• You’ll bring together people, data and systems to improve how Cabin Crew support is delivered.
• You’ll turn workforce and operational data into meaningful insight and practical action plans, find opportunities to improve efficiency and ways of working, and take ownership for improving and maintaining crew-related systems and processes.
• You’ll be a confident communicator and collaborator, comfortable using digital tools including Microsoft 365, Power BI and Power Automate, with the resilience, curiosity and creative thinking to solve problems, influence stakeholders and drive continuous improvement in a fast-paced operational environment.

What you’ll bring to British Airways:

• You’ll be an experienced people leader who is comfortable working in a fast‑paced, operational environment where priorities can change quickly.
• You’ll bring a supportive but confident leadership style, with the ability to make sound decisions, tackle challenges constructively and help others perform at their best.
• You’ll have experience of leading, coaching and developing teams, including managing performance, providing feedback and supporting colleagues through change.
• You’ll be able to demonstrate how you’ve used data and insight to inform decisions, improve performance or identify opportunities to work differently.
• Strong communication and stakeholder management skills will be important.
• You’ll be comfortable building relationships across different teams and levels of an organisation, influencing others and balancing the needs of your people with wider operational priorities.

Your experience:

• Proven experience of leading and developing a team, ideally within a complex, operational or customer‑focused environment.
• Experience of managing performance, including setting expectations, coaching, recognising strong performance and addressing performance concerns.
• Strong stakeholder management and influencing skills, with experience of working collaboratively across different teams or functions.
• The ability to interpret workforce, performance or operational data and turn it into clear insights and practical action.
• Experience of identifying and delivering improvements to processes, systems or ways of working.
• Confidence using digital tools including Microsoft 365, with experience of Power BI and Power Automate particularly valuable.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.