British Airways plc in London is seeking a Customer Delivery Lead on a fixed-term 12-month contract. You will join the Customer Transformation team to turn our customer vision into actionable initiatives, shaping priorities to deliver a better customer experience across BA and partner activities.
You will unite cross-functional teams, influence senior stakeholders, and lead a cohesive customer roadmap from strategy through delivery, balancing risks and opportunities to drive meaningful outcomes.
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Customer Transformation & Delivery Lead employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer that values diversity and innovation. As a Commercial Proposition Specialist, you'll enjoy a dynamic work environment where your contributions directly impact customer experiences and business performance. With fantastic staff travel benefits, opportunities for personal growth, and a commitment to inclusivity, you'll find a rewarding career that truly takes you places.
