British Airways is recruiting a Customer Experience Lead for BA Euroflyer at Gatwick. You will lead the delivery and continuous improvement of the customer experience strategy, using customer insight and performance data to drive improvements in the end-to-end journey.
The role requires strong stakeholder management, excellent communication, and the ability to manage multiple priorities in a fast-paced aviation environment. Salary £47,000 - £51,000.
#J-18808-LjbffrCustomer Experience Lead — Global Travel Impact employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Heathrow where every team member is valued and empowered to reach their full potential. With competitive salaries, extensive staff travel benefits, and a strong commitment to inclusion and diversity, we foster a culture of continuous improvement and professional growth. Join us in delivering world-class service while enjoying the unique advantages of working for the nation's flag carrier, where your ambition can truly take flight.
