British Airways PLC is seeking a Product Owner for CRM, within the Commercial directorate of eCommerce & Platforms. You will lead product teams across CRM ecosystems, aligning customer needs with commercial priorities and technology to deliver business value.
You will own backlogs, define features, analyze customer data, and ensure a seamless digital experience for colleagues and customers. Strong agile delivery, Salesforce experience, and data-driven decision making are essential.
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CRM Product Owner – Lead Seamless Digital Experience employer: British Airways PLC
At British Airways, we pride ourselves on being an exceptional employer that values diversity and innovation. As a Commercial Proposition Specialist, you'll enjoy a dynamic work environment where your contributions directly impact customer experiences and business performance. With fantastic staff travel benefits, opportunities for personal growth, and a commitment to inclusivity, you'll find a rewarding career that truly takes you places.
