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- Tasks: Lead the delivery of innovative baggage systems at Heathrow, ensuring operational excellence.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on millions of customers' journeys every day.
- Qualifications: Experience in baggage systems or complex operations, strong project management skills.
- Other info: Be part of a diverse team committed to innovation and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day.
The role: Baggage Systems Delivery Manager at British Airways - Heathrow
What you'll do:
- Deliver the Baggage Strategy working with key stakeholders from across different directorates in delivery of the Baggage Proposition, bringing BA's long term Baggage Strategy to life, identifying smarter, future ready opportunities.
- Lead the safe, efficient delivery and integration of BHS changes across multiple terminals.
- Develop robust project plans, resource models and delivery timelines.
- Work in close partnership with Heathrow Airport, various technical/engineering teams, suppliers and operational colleagues.
- Proactively manage operational, technical and financial risks across multiple projects.
- Ensure all changes meet aviation safety, regulatory and airport standards.
- Drive continuous improvement from our partners/suppliers to reduce delays, outages and improve throughput of the BHS across T3 & T5.
- Provide clear reporting against service levels and performance targets.
- Troubleshoot live issues during project phases and develop robust mitigation to protect our operation and customers.
What you'll bring to British Airways:
- Experience working with baggage systems or within a complex operational environment (preferably airport).
- Strong project management skills with the ability to plan, prioritise and deliver.
- Confidence interpreting engineering, systems or technical data.
- Influencing skills across multiple organisations and stakeholder groups.
- Strategic thinking with an eye on long term performance and resilience.
- A collaborative, proactive and safety first mindset.
- Eligibility for an Airside pass.
- Experience in Heathrow baggage or ramp operations (strongly advantageous).
Why British Airways?
Join a team that prides itself on professionalism, ambition and delivering for our customers. At BA, you’ll enjoy:
- The chance to shape a critical part of our Heathrow operation and wider Baggage Network.
- A technically advanced environment at the forefront of aviation engineering.
- Real opportunities to grow, develop and broaden your expertise.
- The opportunity to impact the experience of millions of customers every year.
Ready to make a difference? Join us in delivering operational excellence – every customer, every journey, every bag. Apply today and help shape the future of British Airways.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Baggage Systems Delivery Manager employer: British Airways PLC
Contact Detail:
British Airways PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Systems Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research British Airways' baggage systems and recent projects. Show them you’re not just passionate but also knowledgeable about their operations.
✨Tip Number 3
Practice your STAR technique for behavioural questions. Think of specific examples from your past experiences that showcase your project management skills and how you’ve tackled challenges in complex environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BA team and making a difference.
We think you need these skills to ace Baggage Systems Delivery Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for operational excellence aligns with our mission at British Airways.
Tailor Your Experience: Make sure to highlight your relevant experience with baggage systems or in complex operational environments. We’re looking for specific examples that demonstrate your project management skills and strategic thinking.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at British Airways.
How to prepare for a job interview at British Airways PLC
✨Know Your Baggage Systems
Make sure you brush up on your knowledge of baggage systems and operations. Familiarise yourself with the latest technologies and trends in the industry, especially those relevant to Heathrow. This will show your passion for operational excellence and your readiness to contribute.
✨Master Project Management Skills
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully planned, prioritised, and delivered projects in complex environments. Highlight your ability to manage risks and ensure safety standards are met.
✨Engage with Stakeholders
Think about how you can effectively influence and collaborate with various stakeholders. Prepare examples of how you've worked with different teams or organisations to achieve a common goal. This will demonstrate your strategic thinking and collaborative mindset.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've tackled live issues in past roles. Think of specific challenges you've faced and the robust solutions you implemented. This will showcase your proactive approach and ability to protect operations and customers during critical times.
