Assessment Delivery Coordinator

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make.

The role: Assessment Delivery Coordinator. You’ll be joining the Recruitment Centre within the Recruitment Department, playing a key role in delivering exceptional candidate and hiring manager experiences throughout the assessment journey. This role is central to both the planning and the on the day delivery of our assessment centres and interviews - ensuring they run seamlessly, professionally and in line with British Airways’ brand standards.

What you’ll do:

• Lead the planning and operational delivery of assessment activities across allocated recruitment campaigns, ensuring effectiveness, compliance and a premium experience.
• Oversee and guide Front of House Executives, providing day to day direction to ensure the Recruitment Centre runs professionally and reflects BA brand standards.
• Own the end to end logistics and scheduling for interviews, assessment centres and onboarding events - ensuring assessors, hiring managers and candidates are fully supported.
• Act as the key point of escalation for all candidate journey issues, logistics challenges or service concerns, driving quick and proactive resolution.
• Champion continuous improvement using feedback, candidate data and insights to enhance efficiency and experience.
• Work closely with third party suppliers, business areas and Recruitment teams to ensure all assessment elements are well-coordinated, cost effective and compliant.
• Ensure all checks meet the highest regulatory, airport authority and BA compliance standards.
• Safeguard secure and compliant handling of candidate and visitor information, aligning to GDPR, ICFR controls and internal policies.
• Support wider initiatives across the Recruitment and People Directorate, contributing to collaborative service delivery.
• Provide ad hoc support and cover across the team in a fast moving operational environment.

What you’ll bring to British Airways:

• A strong role model mindset, demonstrating BA brand behaviours and a can do attitude.
• Flexibility, agility and composure when plans change at pace.
• A proactive, positive and solutions focused approach to issues.
• High attention to detail, structure and organisation.
• Strong communication skills - both written and verbal.
• The ability to inspire others and contribute to a standout experience for every candidate and hiring manager.
• Excellent collaboration skills and the ability to work effectively with suppliers and internal teams.
• Confidence handling operational challenges and balancing varied priorities.

Your experience:

• Experience of effective management or coordination in an operational environment (essential).
• Experience working in a recruitment or assessment delivery environment (desirable).
• Experience supporting or leading service delivery to a high standard, ideally within a candidate or customer focused operation.
• Good systems proficiency and strong numeric skills.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

What we offer: We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.